Samsung forum: Samsung BD-C5500 Blu Ray-Slow network connection

For the purpose of troubleshooting, I think it should also be noted that this same bottleneck occurs whether using a direct connection to the Samsung unit or a wireless g/n connection as in the BD6500. Both connections seem to produce almost identical results, slow <1.5Mbs, while my laptop sitting next to it gets >10Mbs on the same N router.

I have found myself hear on this forum for the same reason most others have. I had a BD-2500 streaming Netflix to a LN52A750 for the last year and although I thought the load times of the stream was slow I lived with it thinking it was normal. Then the wife wanted a new flat screen in the guest bedroom so I bought a LN46C650 which has Netflix within the internet apps imbedded in the TV. So I bought a new BD-6500 player for the living room and moved the BD-2500 to the guest bedroom. After using an Intellinet Wireless N USB adapter (way cheaper than the Samsung model) in the USB port of the new TV I added it to my access point on my Linksys WET160NV3 router. I than was online with the new TV and so I went to Netflix. Here is where a wonderful thing happened that made me question the connection speed of the two bluray players I own. The Netflix loaded and started playing on the new TV in lightning speed. I tested it with the HD version of the movie Free Willy. Loads and starts playing in 8 Seconds. (No really). I started exploring and found the test internet speed app and it produced 7-9 Mbits repetidly. I then wondered why the BD-2500 and the new BD-6500 players were so slow to load so I went and found the BD-6500 had the same test that the new TV had so I ran it. 2.5-3MBits max.
My BD-6500 is on a wired connection and all my wireless connected Laptops (3) tested 10MBits on the wireless side of the house and my wired desktop tested 12-15MBits. So I wondered why the TV Netflix was so fast and the Blueray player was so slow. I tried the wireless side of the bluray and got the same slow performance. So then I used the USB port on the player and tried the Intellinet N adapter and got the same results. I am convinced Samsung got it right with the LN46C650 but their Bluray players are crap and have some sort of Bandwidth limiting feature built in. SAMSUNG YOU HAVE MANY UNHAPPY BLURAY PLAYER COSTOMERS SO PLEASE GIVE US A NEW FIRMWARE UPDATE THAT RESOLVES THIS ISSUE OR RECALL YOUR PLAYERS AND FIX THEM. YOUR ABOUT TO LOOSE CUSTOMERS WHO HAVE BEEN BRAND LOYAL!

pcuster,

I have already, and will continue to do so as long as that's what people are saying.

People have assumed - in somewhat of a collective agreement - that the problem is a Samsung limitation. I don't know if that's the case or not, but I have shared the sentiments in these threads with those who can affect a change.

--HDTech

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Same problem here but I'm glad I read this thread because I was about to spend a significant sum trying to upgrade my network components. I fully understand the speed test to Korea problem and I agree. I'm using Vudu and can't get HDX to work for even a couple minutes without freezing even though I show 5mb when I test the speed with my laptop on the same connection (Samsung test shows 900kb). HD works a lot better but it can freeze also.

Question: Coming from AppleTV I'm used to long delays before watching while a movie is downloaded before it plays. Can/does "Watch Later" do the same or is the buffer so small that it doesn't preload much of the movie?

I cannot believe that people in this thread actually still think it is the network when every other device functions properly. I got tired of this and returned mine and bought a different brand with NetFlix and I love it. It works fine and streams the HD content fine, unlike the messed up Samsung product I had previously purchased - And that's too bad. I hope they actually try to fix this issue...

Good luck to everyone...

I purchased my BD-C6500 on April 30, 2010, and started watching Netflix about mid-May. I use a wireless connection to a D-Link router, wireless N. The service has been great for about one month. A few days ago the box went through the automated firmware update and since then, Netflix no longer works! It takes forever to load my movie que, but every moview I try to play will not play. Netflix works perfectly on our xBox 360 (wired connection) and on any PC in the house, both wired and wireless. I tested my internet speed with Vudu on a wireless PC and got about 5.1 Mbps (I have 6.0 Mbps DSL) and Vudu says that is good enough for HDX (1080). However, I cannot even watch Vudu in SD. The bottom line is that none of the movie services work. Great update Samsung! I plan on calling Samsung in a day or two, when I have time. No fix, the product gets sent back! Any other good Blu-Ray players with Netflix and wireless?

There is no way in hell it is anything other than Samsung's product. Everything else in my network works perfectly. Hell, xBox works better with Netflix, LOL. I have a $20 wireless N USB card on a laptop and it works like a charm!

I just recently bought Samsung's newest system, the HT-C6930W. It's the 7.1 3D Blu-Ray Home Theater System. I've been having this exact same issue for a week now and called Samsung's tech support department. After having L2 Tech tell me the modem was bad, I took it back to Best Buy and exchanged the system for a replacement (same system though). I immediately did a speed test and got the same issue. I also tried to watch NetFlix and still run into the same problem with it constantly rebuffering. I find this interesting because neither my PC nor my PS3 has this issue. I decided to contact NetFlix themselves and they watched my connection to their servers and said, at the times of rebuffering, the Samsung is only connected at 85 kbps, which is why it rebuffers. To be exact, they said my connection to their servers start at around 15 mpbs, drops to 5 mbps, then to 4 mbps then all the way down to 85 kbps, then starts to increase again. They also had me watch through both my PC and my PS3 and they said I retain a constant 24.6 mbps connection through both of those devices.

This is the reason I decided to search for help online and came upon this forum. Considering that so many people are having this issue, I now know that ANYTHING Samsung makes with NetFlix access is crap and just another waste of money. I do plan on taking everything apart and I will return it to Best Buy and get a different manufacture all together. I suggest the same to everyone else, however; I do plan on keeping a copy of my receipt so that, when someone finally decides to do a Class Action Lawsuit for this issue (it's going to happen, they already did on the light engine issue with Samsung's TVs), I will have proof that I too had to deal with this crap.

I have the BP-3600 for 7 months. I have to tell you it's never been exactly great streaming. It's always has issues since day 1. I used to have to reboot it 2 or 3 times per movie because it would freeze up. Then they put out some firmware updates and it was working pretty well for a while. Then in the past week or so it's been horrendous. It says I have HD quality but then it takes forever to buffer and then eventually freezes up and starts all over.
This device is a piece of crap. Can anyone recommend a reliable streaming device? I'm sick of messing with this thing.

If Samsung would simply acknowledge that the problem is on their end and that they are working the issue, then people would not be as upset. It's as obvious as can be that it is not the users, but the equipment.

Has anyone seen that they are working on the issue? I haven't.

It can get worse; BD C5300 here, latest firmware ver.1015.4.

I got 85kbps (!) on the Samsung speed test over here in Belgium, this is on a 30 Mbps cable modem where I get >2500 KB/sec over wireless on a laptop. Yet the services work fine.

I have a UN55C6500 TV that reports around 700k or less for network speed, sometimes it doesn't work until I power down the TV. My actual Internet connection using the same wired CAT5 cable to my laptop is 20MB. I have spent countless hours on the chat/phone with samsung to reset the TV, upgradge firmware etc. Anybody having the same issues?

It would be helpful if Netflix had a way to test a users connection to their own servers via their app.

I have a C6500 TV and it's connection speed is reporting about 1/4 of what my PC does, and 1/3 of what my PS3 does. At only 2.5-3Mb's, I get constant delays for rebuffering of HD videos...but DVD quality videos typically do ok.

VUDU delays on HD and HDX (sometimes waiting 10-30 minutes though before rebuffering). SD content works fine.

So, it's not just the BD players...it seems to be all of Samsungs equipment (or Netflix+VUDU causing the problem). I think it's Samsung, but haven't verified by trying Netflix via PS3 or PC.

OK, so Samsung has promoted and sold this product based on the "FACT" that it allows streaming from Netflix in HD. As the unit can not meet this promise they are now in a "BREACH OF CONTRACT" situation with every consumer and wholesaler that owns one of these sets. Would you disclose liability in such an instance? Who is the idiot?

bd-c6900 keeps losing the connection to netflix, or won't connect to netflix, or constantly buffers then loses connection, or locks up and nothing will cure the lock but a hard reset. samsung said newest firmware would solve the problem, but it didn't. comcast tested my connection and said over 10 mb was passing through the router. netgear said router was working flawlessly. netflix said signal was coming through top notch and wasn't an issue on their end. in fact, hd available movies were being streamed through at hd quality. i was able to watch a vudu movie stream through in hd with no problems, start to finish.
this is a big disappointment, and from all i've read looks like a samsung issue with netflix. or is it a netflix issue with samsung? for what its worth netflix said the occasional solid lock points to a problem with the samsung. seems like samsung should have fixed this by now. i wish i'd read the forums first before buying. but for this issue - and unfortunately it is a major one that might cause me to return the machine - i am happy with the samsung. luckily i have a little bit of time before i am forced to pull the trigger and make the return. but back it will go. any further information or fixes you can let me know about would be appreciated.

Blu ray player good for everything except HD streaming from Netflix, wired or wireless, just gets 4-5 Mbps, while the signal is closer to 15 Mbps...

HD streaming is stop and start...extremely dissappointing. The unit is going to go back..no doubt. Samsung support is clueless over the phone or via email.