Response to Samsung_HD_Tech
by alfonsopulido1 - 3/26/10 8:25 AM
In Reply to: ????!!!! by Samsung_HD_Tech
At first I thought that it could be an issue with the Apple router, but if you read the thread, bills1012 and john_h_4 are having the same problem that I am and none of them have Apple routers (bills1012 wrote: "I'm using a DLINK G ROUTER. I'm using a WIRED connection to the blu ray player)... and both of them have their players wired to the network (john_h_4 wrote: "I just hardwired my samsung DB-p3600 and the netflix movies are not full quality")... therefore, that makes me think that the problem exists regardless of the router. The problem is not with my "particular router/modem"
The reason why I mentioned the wireless laptop and desktop was just to compare their speeds to the WIRED player's. If the wireless gadgets are connecting at speeds over 10Mbps it would be obvious to expect the WIRED player to connect at the same or even faster speeds, right? Nobody in this thread has mentioned using the wireless dongle to connect their players. So yes, our problem has nothing to do with wireless.
I know that you are not supposed to be an Apple authority, but you are supposed to be a Samsung authority.... and this problem is obviously a problem with the Samsung players and the way they connect to the internet, and not with the routers.... At least 3 people here and many others in other discussions have the same problem... we all have Samsung players but different brands of modem/routers.
The reason why I suggested that you are ignoring certain posts in this thread (including mine) is that even that I started this discussion and the original question was mine, you seemed to only answer john_h_4's comments, without even acknowledging the other people's responses ... and actually, you are answering john's comments with some misinformation:
You wrote: "Also, check Netflix under the genre "High Definition" to click a streaming HD movie, and launch it to see if you get HD selections to stream in HD".
There's no such thing as a "High Definition" genre or choice on Netflix. The quality of the movie stream depends on your connection speed. Any Netflix movie can be streamed with DVD quality as long as you have a network speed over 3Mbps (That we are not getting regardless of the router/modem we use).
You might say that you are not a Netflix authority either, but in my most humble opinion, if one of the main features of these Samsung Players is Netflix streaming, you should know how it works!
I apologize if I sound frustrated, but I bought this player (and not a $100 cheaper one) because I wanted to stream movies from Netflix... expecting better quality than what I get from my VCR. I've tried every resource to find an answer to this problem. I emailed Samsung support and never got anything back. I contacted Support's Live Chat several times and their only suggestion over and over is to reset the player (which I've done several times). Nobody on your side seems to know or even acknowledge the problem, even that there're are countless people talking about it in different online forums. I'm sorry to say it but, in my experience, Samsung's Customers Support has been one of the worst in the business.
So here again is the problem in a nutshell for you:
Internet enabled Samsung Blu Ray players are connecting to the internet at 1/10 of the speeds than other gadgets connected to the same modem/routers (regardless of their brand), making the Netflix movie viewing feature, obsolete.
Was this reply helpful? (0) (0)