Samsung forum: Samsung BD-C5500 Blu Ray-Slow network connection

Just bought my player today. It seems to stream very smoothly unlike the Sony that I just took back. Have you figured out why the network speed is so low?

My numbers were similar to yours. The player was testing at about 1mbps or less. My laptop is anywhere between 9 and 11mbps.

I am looking for the same answer. I just hardwired my samsung DB-p3600 and the netflix movies are not full quality? To fix my Roku I changed my router to use OpenDNS vs. the one my cable company gave me. That was a huge help for my Roku, so now I am trying to figure out why my samsung player will not play Netflix at the best quality when wired.
I too found my laptop consistently receives 9mbps - 13mps on the same exact wire.

HDTech,

When I tested the network speed under the Internet@TV settings, I was getting speeds from 500kbps to 1.3mbps.

In my case, streaming seems to be fine. The quality is HD. So, it's not really a performance issue. Rather, I'm just wondering why the network speed test would return such a different speed than I get on my laptop.

I'm using a Dlink G router. I'm using a wired connection to the blu ray player.

Samsung_HD_Tech,
I just learned from the Netflix website that: "Instant watching titles are available in multiple levels of video quality. Netflix automatically determines the level you receive by analyzing your current Internet speed. You can't select the video quality level yourself, and the level will change from time to time depending on actual network conditions".... and that: "To watch movies instantly via your Netflix Ready device, we recommend a broadband connection providing at least 1.5 Mbps. The faster your connection, the better the quality. For DVD quality video and audio, you need a connection providing at least 3.0 Mbps".
So if my connection is under 1Mbps, it will indeed affect the video quality of Netflix movies. That bring us to my original question: Why, if the computers that connect wirelessly to my home network are getting speeds of more than 10Mbps, the Samsung Player that is wired to the network is only getting speeds under 1Mbps?

I am receiving the same issue (all other systems 17+ Mbps - Samsung less than 1.5 Mbps)and some of what I stream from netflix has had some issues, where every few minutes the picture will freeze for a second and ghost the image. It seems to happen on the HD quality videos.

john_h_4,
I have the BD-C5500... in my case, to get to the player's network speed test, I go into the Internet@TV screen and then into Settings, there I can find the "network speed test" where it's warned that any speed under 1.5 Mbps will result in bad performance.
The reason why I started this discussion is because running this test I get results of around 1Mbps, even that the player is wired to the router.... The computers that are connected wirelessly to my network are reporting speeds over 10Mbps and if I wire them to the router (as the player is) the speed goes up to 12Mbps... So I know that there's no problem with my network or my router... the problem is with the player or the network that is connecting to. Therefore it's wrong to assume that the player is getting the same speeds than your laptop.
Regarding your other post, you don't need an HD subscription to Netflix to stream movies on HD. This is from the Netflix website:
"Netflix automatically determines the level you receive by analyzing your current Internet speed. You can't select the video quality level yourself, and the level will change from time to time depending on actual network conditions".... "To watch movies instantly via your Netflix Ready device, we recommend a broadband connection providing at least 1.5 Mbps. The faster your connection, the better the quality. For DVD quality video and audio, you need a connection providing at least 3.0 Mbps".
This obviously contradicts what Samsung Tech said, but it makes more sense.
So in other words, the bars will fill if the player has a good connection... and we are not getting it (even that our computers are).
Unfortunately Samsung Tech apparently abandoned this discussion. His last post was 6 days ago.
Samsung's Support Live Chat hasn't been helpful either. Their only answer, over and over, is to reset the player, which I've done twice without any results.
Regards

I have tried every diagnostic that Samsung and Netflix could think of. I hooked up a roku and then a cheap Dynex unit and both worked perfectly! I tried 2 different samsung 5700 units and both had the same problem, rebuffering constantly. This was after buying a new router, which I didn't nead and spending countless hours on the problem. Samsung should do their own diagnostics, before they sell a product.Samsung refused to refund my money, saying that the unit needs to be serviced by them. They couldn't service a hot dog! I will NEVER buy a Samsung product again as the technical and customer service at the company is a joke

HD Tech support,
Sorry for the delay in getting back to you.


Ah! So, only HD movies will fill all the bars? That would explain a lot. I do not have the HD subscription with Netflix, so I cannot stream any HD movies. I am only streaming regular definition and it always has a few bars to the right that never light up (unlike the roku machine).

BTW: I am getting ~ 9mbps-11mbps by connecting my laptop on the same wire to www.speedtest.net. So, the player should be getting the same internet speeds with my TimeWarner cable (I think).

Is it my imagination or Samsung Tech is not reading the thread... either that or he's completely ignoring what we write.
Everybody in this discussion has said that we have our players WIRED to the router. Nobody here is using the wireless dongle, and the network speeds on our wireless laptops and other gadgets are over 10Mbps...only the (wired) Samsung players are connecting slowly at less than 1Mbps... He's not even acknowledging our common problem!

Samsung Tech,
At first I thought that it could be an issue with the Apple router, but if you read the thread, bills1012 and john_h_4 are having the same problem that I am and none of them have Apple routers (bills1012 wrote: "I'm using a DLINK G ROUTER. I'm using a WIRED connection to the blu ray player)... and both of them have their players wired to the network (john_h_4 wrote: "I just hardwired my samsung DB-p3600 and the netflix movies are not full quality")... therefore, that makes me think that the problem exists regardless of the router. The problem is not with my "particular router/modem"
The reason why I mentioned the wireless laptop and desktop was just to compare their speeds to the WIRED player's. If the wireless gadgets are connecting at speeds over 10Mbps it would be obvious to expect the WIRED player to connect at the same or even faster speeds, right? Nobody in this thread has mentioned using the wireless dongle to connect their players. So yes, our problem has nothing to do with wireless.
I know that you are not supposed to be an Apple authority, but you are supposed to be a Samsung authority.... and this problem is obviously a problem with the Samsung players and the way they connect to the internet, and not with the routers.... At least 3 people here and many others in other discussions have the same problem... we all have Samsung players but different brands of modem/routers.
The reason why I suggested that you are ignoring certain posts in this thread (including mine) is that even that I started this discussion and the original question was mine, you seemed to only answer john_h_4's comments, without even acknowledging the other people's responses ... and actually, you are answering john's comments with some misinformation:
You wrote: "Also, check Netflix under the genre "High Definition" to click a streaming HD movie, and launch it to see if you get HD selections to stream in HD".
There's no such thing as a "High Definition" genre or choice on Netflix. The quality of the movie stream depends on your connection speed. Any Netflix movie can be streamed with DVD quality as long as you have a network speed over 3Mbps (That we are not getting regardless of the router/modem we use).
You might say that you are not a Netflix authority either, but in my most humble opinion, if one of the main features of these Samsung Players is Netflix streaming, you should know how it works!
I apologize if I sound frustrated, but I bought this player (and not a $100 cheaper one) because I wanted to stream movies from Netflix... expecting better quality than what I get from my VCR. I've tried every resource to find an answer to this problem. I emailed Samsung support and never got anything back. I contacted Support's Live Chat several times and their only suggestion over and over is to reset the player (which I've done several times). Nobody on your side seems to know or even acknowledge the problem, even that there're are countless people talking about it in different online forums. I'm sorry to say it but, in my experience, Samsung's Customers Support has been one of the worst in the business.

So here again is the problem in a nutshell for you:
Internet enabled Samsung Blu Ray players are connecting to the internet at 1/10 of the speeds than other gadgets connected to the same modem/routers (regardless of their brand), making the Netflix movie viewing feature, obsolete.

Samsung Tech,
Even that there is an HD category under Netflix genres, that doesn't change the fact that Netflix automatically chooses the video quality based on your connection, so a faster connection would mean a better picture. This is straight from the Netflix website (for the 3rd time):
"Netflix automatically determines the level you receive by analyzing your current Internet speed. You can't select the video quality level yourself, and the level will change from time to time depending on actual network conditions".... "To watch movies instantly via your Netflix Ready device, we recommend a broadband connection providing at least 1.5 Mbps. The faster your connection, the better the quality. For DVD quality video and audio, you need a connection providing at least 3.0 Mbps".... And even in the player's Internet@TV speed test menu says that speeds under 1.5Mbps might result in a poor viewing experience.
I have no idea if "480 lines of resolution is easily achievable under 1mbps"... all I know is that the Netflix streams on my player look like crap!
The people in this discussion all share that problem. And we all have different brands of routers that work perfectly with our other gadgets. The one thing that we all have in common is the Samsung brand blur-ray player. Hopefully you can admit that there might be a problem with the way that these players are connecting to our home networks that otherwise have proven to be fast.
It seems to me that one shouldn't have to be a computer tech to enjoy the player's features and that some kind of help should be available if these features are not working as advertised.
Your only recommendation as a Samsung technician is to do "what's best for us"?

Hi HDTech,
I now have a wired connection. My laptop is getting ~9mbps - 11mpbs on the network line. When I plug into the BD-P3600 and run netflix, I do not get all the bars. You noted that maybe only HD movies will show all the bars. Is there someone you can verify that with?


Also => Alfonso has a BD-C5500 and has some type of speedtest available on his player. Does the BD-P3600 have such a feature I can view to see what the internet speed is?

Thank you,
John

I can play Netflix movies OK, but when I try to play some/any youtube clips, it takes over 10 mins to load a 2 minute clip. In fact, I have never been able to play a youtube clip. As I said netflix works fine. Wondered if I have some wrong settings or something. I just use Auto configuration.