Samsung forum: Samsung DLNA lack of features and bad support

by: senorTV February 22, 2010 10:55 AM PST

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Samsung DLNA lack of features and bad support

by senorTV - 2/22/10 10:55 AM

Last year I was looking for a good 40" TV with DLNA in mind, so I can use HP MediaSmart server to host photos, videos, movies, etc. through a wired network.
Based on reviews, I opted for Samsung 40" series 7.

All was setup, but pause, play, FF, and RW did not work for AVIs and other files, but just some MPEGs that were recorded with a small camera.

If the content is on USB, all works just fine.

So after quite a bit of time spent online, searching for information, and asking on other forums, I finally figured I should ask Samsung.

They confirmed what was already in the manual, that the REW, FF, pause, play were not supported nor that they had information about future development in this area.

I decided to reply, and after clicking the link within email (reply to email was not possible as that was an unattended mailbox), I got to a pop-up window where the submit button caused an error.
I tried again, and then I would get another pop-up that said something like "Send email", but nothing would happen.

I would like to express my dissatisfaction with Samsung's support about its inability to have something like simple reply available to their customers.

In regards of the DLNA feature lack, if I knew this was the case, I would switch my way of thinking and seek the solution with the different setup.
I just can't grasp that in today's tech world we have super features like DLNA, yet we can't go to a washroom for the time our movie, show, whatever plays.
That why my common instinct did not tell me to go into such details when I was deciding which TV and server to buy.

Be sure you do a through research and check on all possible details in regards of what is the most important for you.

If you're already "busted" by having your hardware then be sure you do the washroom job prior sitting onto your couch. Bring water, food, whatever, "drug" your kids so they don't call you when the showing is at its 45th minute - otherwise, you'll have to watch it all over again.


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Samsung or HP?

by jw650 - 2/23/10 4:46 AM

In Reply to: Samsung DLNA lack of features and bad support by senorTV

You blamed the TV supplier but you're using a 3rd party server. Many servers don't work well with clients out of the box - that's why Samsung supply their own. I can't remember pause failing with any files that played over DLNA, with the PC Share Manager or several other servers. You may need to configure the HP server to match the TV's client profile.

A quick search suggests the HP may come with a version of "TwonkyMedia" (most media servers seem to run this). This is known to need a profile change to work with the Samsung. Go to the TM forum site and search for "Samsung DLNA" or similar and you may find a solution.


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PC Manager

by BoiseSpin - 2/23/10 8:10 AM

In Reply to: Samsung or HP? by jw650

Of course, if you happen to be on a Mac OS, Samsung sort of forces you to use a 3rd party server.
Why is it that a global company as large as Samsung can't find a way to port their software for other OS's?
(Fusion and Parallel are not always a good option)


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PC Manager

by Samsung_HD_Tech Samsung staff - 2/23/10 1:06 PM

In Reply to: PC Manager by BoiseSpin

BoiseSpin,

It's not personal. We have to choose an operating to work with. A worldwide audience would demand PC. Even the U.S. audience demands PC.

85% of households that have a Mac also have a PC.
http://gizmodo.com/5374499/almost-nobody-owns-just-macs

--HDTech


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Notes from a Mac User

by TBTurkkan - 2/25/10 12:26 PM

In Reply to: PC Manager by Samsung_HD_Tech Samsung staff

I'm an avid Mac user and did try the PC Share Manager software running on several virtual machines. To say the performance was lackluster was an understatement. Have been using Serviio for Mac (Java based) and it works very well.
Now if only Samsung hadn't crippled the B750's with the 1017 firmware update so we could utilize third party software to bring real functionality to the DNLA features of the set.


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It's Samsung

by senorTV - 2/23/10 12:33 PM

In Reply to: Samsung or HP? by jw650

"You blamed the TV supplier but you're using a 3rd party server"

I blamed the TV supplier for not being able to get in touch with it as the reply form was broken! What that has to do with HP?

"I can't remember pause failing with any files that played over DLNA, with the PC Share Manager or several other servers."

It sounds like you've been running 10 or more servers? Your comment is too general and has no value.

"This is known to need a profile change to work with the Samsung."

Are you paid by Samsung?

How about this from the forum you've recommended:

"TwonkyBeam 1.0 is Now Available!
- You can now pause playback of YouTube videos. Not all products support this feature (e.g. Samsung TVs)"

or

"Not sure if there is anything we can do about that without Samsung's help. I'll be meeting with them in a few weeks and will try to bring this issue up. Don't get your hopes up too high. It can take months and month for CE manufacturers to do firmware updates."

Finally, as per my initial post, the Samsung's rep said that they had NO information about future development in this area.

So, Samsung sucks. DLNA seems to be a great feature if it works properly, and Samsung is one of those that has implemented it so it can put the stamp onto the box.

Come on... the money I paid for series 7 even knowing that 240 means almost nothing compared to 120... just because of that DLNA.

I'm stuck with USB.

Oh, BTW, and more about going through wired network with Samsung TV:
Software upgrade complains about connection so I (again) have to use USB.
YEah, download of the content, YouTube, and other add-ins work just fine over the Internet.

A poor TV that cannot connect to its own server... blah.


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DLNA experience

by jw650 - 2/26/10 3:29 AM

In Reply to: It's Samsung by senorTV

I lost count of the number of servers I tried - it may not be as many as 10, but I've used a few (though not yours). Some didn't work initially, others needed configuring to improve facilities and all seemed to have problems with at least one supported file format. I was suggesting you go to your server's support forum to find the solution. Others have done so already and found answers.


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