Samsung forum: Black Line across Samsung 50" Plasma has appeared?

I had thin 3 black lines appear horizontally on my 50 inch Samsung plasma tv that was 15 months old and 3 months out of warranty. I called 1800-SAMSUNG and explained the problem. Without hesitation, she told me that she would extend my warranty and send a tech out to my house and repair the problem for free. Not the answer that I expected to receive from their customer service center after reading other posts. She apologized for my troubles and a tech will be coming by at the beginning of the week.

Spoke with 3 different people at Samsung. Because tv is out of 12 month warrenty...they say they can do nothiing.

very angry and disappointed!

I am also experiencing this line issue. Started with 1 line two weeks ago, and now another appeared today.

Model: PN50C430. About 6 months outside warranty.

Knowing how common of a problem this is, I am absolutely dismayed with Samsung quality now. I bought this TV and paid a little extra thinking I was getting a quality product but I don't think I'll be buying Samsung again.

I also have this problem. Our 63" 3d plasma is now useless. 5 days ago I had one thin line from side to side about in the middle of the screen. The next day it became about 3 lines in thickness. It just gets bigger, I now have a solid one inch line with a few extra lines above that. I am out of warranty. So, do I dump more money to have this fixed, or toss this out to the curb and buy another tv? I know I will no longer ever by any Samsung product. That's will be a shame, I thought they had some good things going. We were looking to get a wifi refrigerator with a monitor in it, but in that they are not willing to fix this problem what could I ever expect to fix anything else I would own. I am holding my breath on the few other tvs we have from them. If they just had a decent option to get this fixed I would have kept my conference in their future as a great company. Sadly, it's not to be.

Anyone else have any advice on how to fix this problem before it just becomes a target for a fun weekend of my other sport.

G_ary

I wrote 3letters to Samsung and a few calls as well as e-mails. Finally they agreed to pay for the replacement panel which would have been $400.00. The service call cost me $200.00+taxes. The tech guy said it was a manufacturing defect.

...It does pay to complain!

My 2 year old Samsung 50``plasma TV is facing a repair bill in excess of $1000. I can`t afford to buy a $1000 TV every 2 years! I have followed above comments, gone to the ECR and am awaiting Samsung Canada`s answer. I`ll let you know the outcome.

How far out of warranty are you? I was about 6 months out of warranty when the black lines started showing up. I called 1800-SAMSUNG, and explained the problem to the lady. I told her up front, that I knew it was out of warranty and I wasn't looking for a free repair but just looking to find out which part was causing the issue so that I wouldn't get ripped off taking it to a repair shop. She was very helpful and offered to give me a free extended warranty. She then contacted a local repair compamy for me. They picked the TV up the next day and had it back to me within a week. Very easy and no more lines.

After repeated contact over the last month and a half, Samsung has sent me an email saying they will authorize the repair for my TV. They will pay for the part and I will pay for the repair. This seems fair to me. It took persistence but I think I will have a positive resolution. Still waiting to hear from the repair depot but I am optimisitc. This is all I asked for, a big company to take responsibility for what appeasrs to be a faulty part. Good on SAMSUNG!

https://www.google.com/search?hl=en&as_q=black+line+on+sony+lcd+tv

Now change the name and wow, each brand has this issue. Maybe it's something about LCD or today's TVs?
Bob

I have also had the same problem and contacted Samsung. They seemed very helpful and said if it was a manufacture defect that they would go good for the repair even though the warrenty is out.

I brought the TV to a autorized repair place and the told me that the panel has a loose internal connection and needs to be replaced $1000+ repair after the $70 deposit just to look at it.

We call samsung with the details and they told us the warrenty was up and we are out of luck. This has upset my wife greatly as she is home on materity with a 2 1/2 year old a and a 3 month old and no TV. We have escalated this to the next level and hope that samsung will go good for what was obviously a manufactures defect. As a Aircraft avionics tech I feel that I am more then qualified to determine that a loose internal connection on a component that has taken no external trauma is the result of poorly manufactured wire joints or incorrect wire gauge .

If I do not get any satisfaction on this issue I'll likely continue to use the TV with the black lines and ensure every one I know sees it and hears my story of how my tv started to fail in less the 2 years and hope they will learn from my experience and not make the same mistake

I bought a Samsung PN50B650 50-Inch 1080p Plasma HDTV back in Feb. '10.

The first horizontal line appeared in March of 2012. I googled the "symptoms" and found this thread.

With only the standard manufacturer's warranty, and out of date by 13 months, I figured I was screwed and never contacted Samsung. It was a few months later in June when the second line appeared. I had this thread bookmarked and read through some of the posts, many who had the same progression of multiple lines showing up over time.

I was starting to get angry, truth be told. But by June I had some medical issues with my daughter, and this problem took an abrupt backseat.

By July, a third line reared its ugly head. My wife and I discussed how upsetting it was to spend $1200 on a TV, an investment to last 5-10 years, and here we were with a TV that was getting harder by the day to watch, and an issue that started when the TV was only 2 years old.

Last week, a 4th line appeared. We've had it with this TV, honestly. To spend this much on a TV and feel there is little you can do, it's frustrating. I even recommended Samsung to my mother-in-law last year, and she eventually went out and bought a Samsung LCD.

Now it has gotten so distracting that I can't watch a movie without thinking about it, and I sit there, waiting for the next line. From what I've read on here, the cost of fixing the defect is almost the cost of the entire TV. How much longer until I can't even watch this thing?

I've always been a very loyal customer. When I find a brand that lives up to my expectations, I generally promote and stick with that brand. Even if my perception of that brand is a microcosm of reality (like not all Samsung TV's go bad, I assume), it IS my reality, one where I have to deal with the fact that my Samsung product is defective and inferior.

Is there any way Samsung can restore my faith in them? I would be willing to pay for the labor if Samsung would send a repair shop the part, but I'm fearful I'm too far away from the original purchase, even though I FEEL like I am owed the same consideration as many others on here have received from Samsung.

I'm willing to show pictures to Samsung and do whatever else I've got to do to get this resolved. Even though I waited longer than I should have, I have little doubt that Samsung is fully aware of this issue and that as many as 4 lines can take months to appear, and my TV was only 25 months old when this began.

Anyone have any advice for me? What steps should I take first? Any guidance or info to help me get started? Emails, phone #'s, etc. I know some of the info is in this thread, but it seems scattered, and any clarity on the matter would be greatly appreciated.

I'm so dissatisfied as a Samsung customer right now, and want to give them a chance, hoping that they will fix the defect. Otherwise, my only recourse is to personally boycott Samsung on principal alone, spread the word, something I don't want to do because Samsung does make good products. But again, this has been MY Samsung story so far, MY experience.......so I hope there is still a chance for a happy ending.

It doesn't sound like you have even contacted Samsung? If you want to get it fixed call them. Get a transaction number and then keep at it. Like I said above, I put it in my diary and contacted them every week until I got some satisfaction. My TV was out of warranty too, but Samsung came through for me as they have several other people in this forum. I paid the labour less than $200 and they put in a new panel ($800 value). You gotta do the work, but it was worth it for me. Good Luck

Sent a request for help to the Samsung customer support and they provided me with a number to call to help me. Called the number today and it was technical support. They said they could give me the number for a service centre but they would not cover the product. And this was supposed to be a helpful number to call?

Back to the drawing board...will call ECR line again next week. Samsung is a big player in the game and strives to be the best so they should act like it and make this right. I work for Toyota and if you have parts that were not made properly they man up and fix it with a recall. Warranty expired or not.
So it should be with Samsung. Whatever this part is, it was not manufactured properly or it would not have failed so early on so many units...