Samsung forum: White dots on screen of Samsung DLP televisions

HD-TECH
I followed your directions and contacted Samsung and was given transaction number 4006024549. So far Samsung has gone above and beyond and all reps have been very helpful and familiar with the problem with the white dots. My trouble is on the service end. The local repair company, they are the only one in our area, keeps telling me the DLP chip needed to correct this problem is back ordered and and they don't know when it is going to come in even though on our initial call they said it would be here on January 15th. Since then they have no idea. I have called Samsung to ask if they are having the same issue with ALL that are needing this chip and they say that their records show this chip is "back ordered" with no ETA. Meanwhile more and more white dots are appearing. What can I do? Thanks for all you are doing.

I bought a 56 inch Samsung DLP TV in September 2003. I also purchased a four year extended warranty. Total cost came to $5,000. During the first two years the TV was in storage about 6 months and wasn't used. I had the color wheel repaired once under warranty and had several times where the TV did not seem to operate properly.

Soon after the warranty expired, I had the white dot problem. The TV would shut down or go blank on its own. I contacted Samsung - they said "it is out of warranty, we cannot do anything". I contacted Samsung's executive customer relations department and ask if they could help with the repair. They refused. I did not want to do it myself because the repairman I spoke with said it was either the light engine or DSP board and was not worth replacing since in his experience the product was likely to fail again in a year.

I contacted the store that sold me the TV (Magnolia HiFi) - they refused to help or contact Samsing to complain about the product.

Samsung took my complaints and enrolled me in their email program to alert me to their products - this was pretty insulting.

As a last resort and because I had never been contacted by anyone at Samsung in response to my complaints over a 6 month period, I called samsung once more. Guess what? The TV had been the subject of two recalls, one of which would likely have fixed the problem. No one at Samsung ever mentioned this to me during the previous 3-5 calls I made to them.

Too late for me as I had already disposed of the TV.

But, not too late for you - I will never buy another Samsung product again.

A repairman just fixed mine. Samsung now pays for parts and labor.

The chip is filled with thousands of small square mirrors that tilt 15 degrees up to -15 degrees down. The color wheel reflects upon these mirrors as they tilt. A tilt all the way up or all the way down produces white or black pixels. He also said that the problem is not in the mirror arrangement itself, but on a bad batch of chips that overheated the mirrors, preventing them from getting out of the extreme tilt angles.

Hello to all,
I have a 2.5 year old HLT6176S 61" DLP that has just started with the white dots. I saw the previous posts in 2009 on the issue and contacted the Samsung Service center. I was told by two service reps that my model is not covered by the repair. My question since this is obviously an ongoing problem with the DLP TV's is why are some models covered and some not. Any help would be appreciated.

its not about the model number, its about the serial number. try and see if they can look it up that way. this is what happened to me, and a samsung contractor just left today replacing the chip. if that still doesn't work then keep being persistent, i guess it may depend on the person on the other line as well. best of luck.

hi there! i have the samsung 46" DLP ive been researching the net for weeks wondering why so many people are having the same problems with the dots. if you haven't heard already, the dots are actually burnt out pixels from the dlp chip inside these specific tv's. I had to call Samsung multiple times, but when you do , ask them to check your serial number. Once they checked it, they saw that it was an issue with the DLP chip and sent it out a licensed contractor. He showed me the chip with the dead pixels on the mirror inside. once he replaced it, the tv is good as new! He said he's replaced it many times, and its just an issue with the chip.

im not saying that everyone's serial number will qualify, but the chip is clearly the cause of the problem. hope everyone who has this problem qualifies finds relief. best of luck!

no it was not, i bought it three years ago.

I wanted to post on the big White Dot Thread but it is now closed.

I started getting white dots on my HLT5076SX two weeks ago. It's only 2.5 years old. I called Samsung twice one rep didn't know anything about it. The other said my TV isn't covered by the one-time replacement. I was told it was because only models with the 1981 chip are getting replaced. Obviously this is effecting my model TV in the same manner so why wouldn't Samsung cover it?? And after reading some other threads here and posts on the Facebook White Dot group it appears some folks with the 50" are getting fixed. Why the inconsistency?

I've been a big fan of Samsung so this has been a very disappointing experience for me so far.

I should have posted my info in the previous post. Thanks.

Transaction: 2013327931
Model: HLT5076SX/XAA
Serial: AHFM3CKQ101557T
Version: PH01

Transaction # 5001349239

Model HLT5676SX / XAA

Serial # AHDZ3CKPBO1884P

Phoned to Samsung 1-800-726-7864

Talked with Landon...

"They are having issues with this problem" (white dots).

"Unfoturnatly this model is not covered"

Asked to speak to a supervisor....Rashd...excecutive supervisor.

New service # 4008283303

Lakes Electronics is coming out... we will see how it is handled.

Always ask to speak to supervisor if no help from 1st contact.

It will cost me $500 to have mine repaired, so much for great service.

"Oh, yours is not covered under the replacement program."

Was I some fool for not buying the correct model ?

Have not done that, how do I contact them ?

I don't see myself paying $500 to fix this after such short life.

Hello,
I have a 50" DLP Samsung TV. When I called into Samsung, they told me my model was not covered.
Could you also pass my ticket info along to try to get resolution for me. It is much appreciated!
Ticket # 4008253944
TV Model # is HLT5076SX/XAA
Serial # is AHFM3CMP601297B

Thank You so Very MUCH!

i need help i called 1800samsung and they told me they cannot help me fix this problem that i have with my tv. i see on here that everyone that has the same problem as me is getting the problem fixed for free. i need help can someone please give me a number or let me know who i need to contact to get help please. I didn't get a trans# or anything from the rep i spoke with..... HELP PLEASE!! Model number-HL-T5076S Model code- HLT5076SXIXAA