Samsung DLP TV - Poor product, even worse support
I bought a 56 inch Samsung DLP TV in September 2003. I also purchased a four year extended warranty. Total cost came to $5,000. During the first two years the TV was in storage about 6 months and wasn't used. I had the color wheel repaired once under warranty and had several times where the TV did not seem to operate properly.
Soon after the warranty expired, I had the white dot problem. The TV would shut down or go blank on its own. I contacted Samsung - they said "it is out of warranty, we cannot do anything". I contacted Samsung's executive customer relations department and ask if they could help with the repair. They refused. I did not want to do it myself because the repairman I spoke with said it was either the light engine or DSP board and was not worth replacing since in his experience the product was likely to fail again in a year.
I contacted the store that sold me the TV (Magnolia HiFi) - they refused to help or contact Samsing to complain about the product.
Samsung took my complaints and enrolled me in their email program to alert me to their products - this was pretty insulting.
As a last resort and because I had never been contacted by anyone at Samsung in response to my complaints over a 6 month period, I called samsung once more. Guess what? The TV had been the subject of two recalls, one of which would likely have fixed the problem. No one at Samsung ever mentioned this to me during the previous 3-5 calls I made to them.
Too late for me as I had already disposed of the TV.
But, not too late for you - I will never buy another Samsung product again.
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