Samsung forum: BD-P3600 Error: "This Disc can not be played."

deanhoppe,

Unfortunately, you've done all the troubleshooting I'd have at my disposal. It looks like the unit may have to be serviced.

I know some people suggest downgrading the firmware on the forums, but I can't officially recommend doing that. If it's not working with v.2.05, to me that would indicate something is still wrong. I would have it serviced.

--HDTech

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deanhoppe,

http://forums.cnet.com/5208-13973_102-0.html?messageID=3134997&tag=forums06;search-results#3134997

I'm trying to find and compile a library, but this is what I have uploaded already. Depending on how well it works, you might try updating back to 2.05 to see if that fixes the issue.

Keep me posted.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

deanhoppe,

Without looking at it, it's difficult to determine. I wish I had some troubleshooting to offer, but there's not much I can offer at this point.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I bought this player in January, and recently bought my first full fledged blu-ray disc, Disney-Pixar's Up. When I put the Blu-ray version of the movie, or the extra features disc in the player I get the message "This disc can not be played", I exchanged the disc at Best Buy, and the replacement has the same issue. Same thing with Quantum of Solace. I had been running the 2.05 firmware until a couple days ago, when the system ran the update to 2.07. "Up" wouldn't run under either version of firmware. I called Samsung and they agreed that the unit needed to go in for service, after giving me a song and dance about discs coming out with features they didnt know about yet. I thought this was all settled after the Blu-ray vs. HD-DVD battle was over. I like the features available on this machine, but so far I gotta say the quality of the execution is sadly lacking.

Thanks for your response - I did send the player in for service after both Up and Quantum of Solace could not be played. I am still a bit dismayed that discs can come out with DRM and other features that renders the discs unplayable - I assume this must affect ALL Blu-ray equipment manufacturers and not just Samsung? If so, I would have expected a wide consumer and industry outcry. I'd hate to think that I have to worry whether every disc I purchase going forward is going to play in my Samsung player.

Looks like it wasn't a firmware problem, rather something else mechanical wrong with the machine. There wasnt much of an explanation of what the problem was, but I called Samsung and their comment was that there was a "major component replacement" performed on the unit. Both of the discs I previously had problems with are now playing fine, and the player transport mechanism is not making the same loud clunking noises it did previously when I tried to play Blu-ray discs.

I have had this unit for almost a year and have enjoyed it, but it just started the error message of "this disc can not play" within the last few weeks. I thought at first that it was a problem with Netflix blu rays, but finally discovered that it was the player. Everything else still works on the player and it will still play DVDs. I tried resetting the player and the DVD lens cleaner disc with no success. I now have reported it to Samsung where it is still under the 1 year warranty where parts are covered. I was told that I will have to send it to them and it will be an $85 labor charge and that it will take approximately 2 weeks. Has anyone had this experience with this player and how long did Samsung have your player to do the repair? This is my first Samsung product as I have always been a Sony and Panasonic consumer. I know Samsung is supposed to be excellent, but this certainly causes concern for me. Perhaps Blu ray technology has not worked out all of the "kinks" yet.

JR

I started this thread back in early January, so I figured I owed everyone an update. Hopefully it will be of benefit to someone.

I followed Samsung's advice to send the player in for repair. The experience was horrible! After Samsung received the player, it took a couple of phone calls for them to process my credit card number correctly; obviously, this delayed the repair (albeit, not too long). Since customer service didn't specify, I sent the remote control along with the player in the original box. When I eventually received the player back, it was in a beat-up old box (not the original) and did not include the remote control. When I looked at the player, I was shocked to see that it was all scratched-up on the front. I assumed for the moment that the player must have been a reconditioned replacement; however, a quick check of the serial number confirmed it was my original player. I placed a call to customer service, which escalated the issue to Executive Customer Service (ECS). I spoke to a very kind gentleman who promised to have a new remote control immediately sent out and then he would follow-up on the scratches issue over the next couple of weeks. After not hearing back for 3-4 weeks, I placed another call to ECS. I was informed the gentleman I spoke to previously no longer worked in the department, but I spoke to another wonderful person. As before, I was promised the remote as well as a follow-up call from someone else who would address the scratches. Once AGAIN, I did not hear back. After another 3-4 weeks, I called back to ECS. This time I spoke with another apologetic and kind person. Fortunately or not, this would be the last person I spoke to. Disappointingly, she could not find record of my conversation with the second rep - I guess this explains his lack of follow-up. She was able to finally get me a replacement remote control by early to mid-APRIL. She also provided me with her e-mail address so I could send her pictures of the scratched unit. I don't recall which rep told me this, but someone said the service center manager tried to blame UPS for the scratches. Unless UPS opened the box, removed the unit, scratched it up on the front of the unit and then repacked it, it was not UPS. Rather than just offer me a replacement unit or refund the service fee ($85.60), they wanted me to send the unit back once again. Considering that we've barely even been able to use the now outdated unit, I was reluctant to send it back in, only to lose it for even more time. I would have been okay with giving them a credit card to cover the cost of the unit, should I not return the original unit after receiving a new one, but they were inflexible. In fact, I was not even allowed to talk to a manager. We've spent a ton of money on Samsung products over the past year, yet they don't seem to care.

For the record, they never did tell me what was wrong with the player; I am just glad we have a functioning player. I wish I could post a picture of the unit to the forum to back my story, but I don't think that is possible.

Thanks for the responses regarding the Samsung BD-P3600's Error Message: "This Disc Can Not Play". I am sorry to hear the you folks have also had the same problem. I definitely plan to have Samsung repair mine under the 1 Yr. parts warranty and they certainly better take good care of the unit and repair it in a timely manner. As I stated before, I really had not played that many Blu ray discs in my player in the year that I have had it. Thus, it seems ridiculous that it should be having any problems at this point. I have had Sony electronics for years and you can not wear it out. I thought that this was a "high end" piece of equipment when it was purchased, so I certainly hope that it is not now out dated.

JR

hey could you tell me if it was a lot of money to repair as i have the same problem with my BD-HT1220 and would like to see as ive found a replacement assy deck for £70 thanks

Well, I've got one of this error as well.

19 out 22 Blu Ray movies we have got this stupid " This Disk cannot be played" when we are trying to play. All 22 work fine with our Sony player. Regular DVDs and Blu Ray made from HD camcorder work fine. Few commercially bought Blu Ray movies we have did played but skipping unable to watch but most won't even play and those were PLAYED on this particular player before.

Samsung, our BD-P3600 was not broken until recent firmware(s) updated. Our player wasn't broken but Samsung fix it until it is. New firmware suppose to improve not destroying people players.

Samsung CSR want me to send it in for out of warranty repair for $119. I can drive 5 min and buy a new Samsung 3D player for $149.99. Why would I send it to have it fix for $120??? CSR couldn't even answer me that.


Oh - wait!!! Why would we buy anything Samsung again?

I have this problem and would like to try to downgrade to something that I remember worked.

I have the same problem, "This disc can not be played". Here is my story in short (sort of);

Purchased December 2009
Model: BD3252T/XAA
Never connected it to the internet. Set it up and took it to girlfriends house. She does not have internet.
Played all types of disc's including Blu-ray with no problems.
March 2012, (2 years 3 months later), Hard fail. Will not play any disc's even ones that previously played.
Tried to run the Laser Lens Cleaner disc. Same problem, "This disc can not be played".

As per tech supports suggestion, I took the player back to my house, connected it to the internet and tried to perform a Firmware Upgrade. The response was, "The latest version of the firmware is already installed. There is no need to update."

Disassembled the unit and removed the cover from the actual disc player. Observed the assembly on boot-up. Everything looked normal to me (Of course I don't know what normal is.). Both lasers flashed, moved up and down, and the servo motor moved the carriage along its dual shafts. I took a magnifying glass and inspected both lens. No debris. No burnt smell or obvious damage. ESD damage can occur with no way of telling. Reseated the ribbon cables between the player and mother board. Reassembled. No change. Same problem.

I am biting the bullet and sending it back to Samsung for the $8X.00 repair. It goes with a Home Theater System with remote wireless speakers and I don't know if a different unit would work with them.

I suspect a hardware problem since no new firmware was ever installed and older disc's that once played no longer do.
End of Story.

Thanks Rubbish for your entry which leads me into the right direction.

After 2 years usage of my P3600 (4-5x per month) i am now faced with the same described problems that step by step the same blu rays which have been played ok by now are not be read anymore. In addition the noice while playing the discs in general has increased and the display screen quality of the DVD has become worse.
I have sent a info and request for solution to Samsung.
Will report here

I've been having this same problem for the last couple of months and have just been using my PS3 so I'm not inconvenienced. However, I really would like to get back to using the Sammy so I don't have to be stuck using the PS3 controller to control playback. It worked fine for a couple years and now all of a sudden nothing. Even new blu rays. Someone at Samsung has GOT to do something. It looks like eazikill has determined the cause of the problem, now Samsung needs to step up and make the repair.