Samsung forum: Audio cuts out with blu-ray (bd1250 model)

I have the same issue and not only with DVD disks but with any other audio source. When I switch the audio to the TV everything is OK. When it happens I found that if you press few times the buttons on the remote for sound effects it fixes it but some time doesn't. I'm sure it wasn't like that before the last firmware update. I'm thinking to go back with one of the old firmwares if it's possible because the system is useless like that.

The movie was Harry Potter and the Half Blood Prince. I'm rather certain it isn't a bad disc as the sound does not cut out in the same place(s) if I stop and restart. I managed to get through the movie finally with only a couple quick 'blips' in the sound, though still irritating.

As for other movies, as I stated in my original post (or so I thought), this is only the second Blu Ray disc that I've purchased and thus watched since installing the system in September.

I have watched several regular DVDs, however, without issue; and, the one other Blu Ray I used back in September (previous to the firmware update that added Blockbuster and YouTube), was Casino Royal, and was just dandy at the time. I've not tried it again since, however.

That's a start I suppose.

Not sure it addresses the potential issue I may have, however, with my system. And, seeing as it's only a 12 month warranty, I'd like to be sure that my system is fully functional soon so that I can exchange it, repair it, or get a refund should that be necessary.

I'd also like to know if it's the Blu Ray or the speakers. Not sure how to check that sort of thing.

Some guidance as to how to best troubleshoot this issue would be much appreciated.

Thanks
Jennifer

It's happening with yet another Blu Ray title. I just popped in Shaun of the Dead tonight and the sound cuts out in the same manner, only it is more persistent (happens even when I rewind and try again) but not consistent (never the exact same areas on the movie cut out; but the spots are close).

Really frustrated with this. The studio that released this movie is different than the other one. (Harry Potter is Warner Bros., Shaun of the Dead is Universal.)

All my speaker wires seem connected snugly at both ends.

So long as I don't have to pay for it being serviced, I'm willing to take it in. Or, I'd be happy to get a refund if it's going to be regularly problematic.

-Jennifer

I complained enough and they finally replaced my player with the BD-C6500. I encountered the same audio issues, where the sound goes mute for around 2 seconds every 30 or so seconds of play. Called Samsung technical support and they run me through constant troubleshooting "hoops" and fail to recognize there is an issue. My problem now is more consistent when streaming Netflix, Hulu, Netflix, etc. Annoying that Samsung fails to acknowledge the glitch.

I searched the forum & found a link to "Avatar Does Not Play, Why?"
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=1&PG_ID=3&PROD_SUB_ID=43&PROD_ID=819&AT_ID=237905

Looks like I have to try an update to 2.20...wish me luck.

-brawk

Updated to BEv2.20_100416_XAA
from BEv2.07_090923_XAA
without incident.

"Avatar" Blu-Ray seems to be playing OK.
Haven't tested how it does after pausing, though.

-brawk