Samsung Flight / AT&T Text messaging problem
by arbowser - 12/16/09 1:21 PM
Has anyone experienced this before....
I receive 3-4 texts a week from #32623 ~ have been for years ~ never a problem with my old LG Shine or Razrs. It's just the hockey score, nothing fancy - no pics, videos, web links, dancing reindeer...nothing - just the score of the game.
Last week I got a new Samsung Flight and have had major texting issues. The incoming texts work for a while, but then suddenly stop completely. (Outgoing texts still work fine during this time) AT&T Customer Service & Technical support have gone on a wild fishing expedition trying to figure out the problem. I have spent countless hours on the phone with them. In the past 7 days I have had 3 new Flights, 2 new SIM cards, done many master resets, powered on/off/on/off/on again, verified provisioning, message centers, routing numbers, IMEI, etc.
Whenever I receive a text from the above # - I don't get that text, and all texts after that. It gums up the works. I can take my SIM card out, place it in another AT&T phone (not samsung), receive the missing 32623 text (plus all others that have come in since then).....this essentially "clear the pipes" and my texts begin working again - I can put my card back in my phone. All is well until the next text from 32623 - and it all starts again. Technical Support thinks I'm crazy and it's completely irrelevant that it only happens when I get texts from this one number. To me it's clearly a compatibility issue between the network and the phone/manufacturer.
AT&T has now referred me over to Samsung stating it is a manufacturer device issue & they need to send out a software update.
Has anyone experiened anything similar?
The only options I see are to get a different phone (Not Samsung) or stop receiving texts from that number. It's a shame, I was really starting to like the Flight.