Samsung forum: digital board issues with hlr4667w hlr5067w hlr5667w hlr6167

How did this work? Samsung offered you that deal? I would take that deal in a heartbeat. swapping 56 in DLP for a 58 Plasma for $500? And they come can get the old beast? Sounds like a sweet deal. Do you have the model number of the Plasma you got?

Thank you,
Derrick

Today my pn58c590 was delivered. Looks sweet. Thanks for helping me get such a great deal.

Good luck! I hope that you taste the sweet fruit of victory against Samsung, especially since you started this thread!

Hey, i also have a dlp that a tech told me the digital board was bad. I'm in Ohio as well. What exactly were the steps you took to get the free replacement? Did you have to call Samsung first and have a complaint on record, or did you just file the complaint with the Ohio AG?

just file the complaint, reflow didnt work for me and you take the chance of damaging the board more when you take it out. I had huge fights with mine with the repair guys down here. They refused to fix my TV even thu I had a letter from Samsungs legal department they would fix it for free. i ended up just getting a 42 plasma from samsung for 150.

I snail mailed the pdf form to AG, within a week I got a call from AG requesting for more information. Then another week later, today, I got a call from Samsung and she refused to do anything other than sending a repair service at my cost. She said that my TV is too old 4 years - but it was broken 2.5 - 3 years and lying around my house. She said that they never had any complaints nor issues with the digital board?!!! After much talking, she offered to refund a part of the money I paid deducting 20% off each year of use, which gives me about $80 bucks. I did not accept the offer since I paid $1800 for it, and they will send someone out to take the TV away. Please file complaints to AG so that they can force them to take note of the digital board. What can I do now? sigh.

2 weeks ago, a Samsung TV tech came and diagnosed and confirmed that my digital board was defective. He left and the diagnosis was sent back to Samsung.

Last week I contacted the lady at Samsung again. Yesterday they sent the same Tech and replaced my digital board free of charge. The digital board seems like new, it came in a well packaged box and I think Samsung mailed the package to the local Samsung Tech. The board was enclosed and shielded in the metal shielding case.

He had to go into the service menu and flipped the screen back. It was flipped upside down. Everything was in working order again. I did not have to pay for the repair labor and parts.

To summarize the entire ordeal:
1. I bought my TV in 2006 for $1800. It was defective 2.5 years later, 6 months after my extended warranty expired.
2. I used my
computer with a TV tuner and input to the VGA input of the TV. The HDMI input did not work. This method lasted
about a year, and the digital board completely failed - constant black screen, reboots and shutdown.
3. Dec 2010, I filed an AG complaint, and Samsung offered to pay me ~$80 (subtract 20% off each year I owned the TV) and take my TV away. I dd not accept the offer.
4. I bought a used digital board after Samsung refused to acknowledge the issue. I confirmed that the digital board was an issue since the used board that I bought worked on my TV.
5. I filed an arbitration with ADR sometime in April 2011.
6. I got another call from Samsung in Sept 2011, and they offered to send a Samsung Tech to come diagnose the TV. If it was the digital board, they would repair and replace free of charge. If it was not the digital board, I could decide to repair at my cost or not repair at all.
7. Oct 2011, the Samsung Tech came and replaced with a new digital board. I was not sure if it was refurbished or new, the board was shipped from Samsung and it came with the metal shielding. The Tech took the defective board back. The Samsung Tech was very nice, and he told me to contact him if there is any issues with the board within 90 days.

Good luck to everyone.

I filed my complaint with the NJ AG mid October. Got a letter from the AG office a few weeks later, but have still yet to hear from Samsung. They have up to 60 days total, from my complaint, which is only about 10 more days left. I'm not expecting to hear from them and even if I did, I fear they will do nothing as indicated by the recent posts.

Like pendragn32 above, if anybody that has received assistance from Samsung on this issue, please contact me, as I'd like to have a few examples of them recently fixing this problem when I talk to them.

It appears that Samsung has started denying claims hoping that no one will proceed with the arbitration. Pendragn32 has the right idea. File a claim with your state's AG and take them to arbitration. All you would need to do is print out the posts from this page as evidence that Samsung knowingly sold a defective product.

My research on just one component a few years ago which was a surprise found a 5 year life expectancy. Yes I researched other parts but who would suspect that a common flat cable would have such a low life span.

If we see five years on average this would match the research I've seen on these sets (by ALL the makers.)
Bob

Yesterday I received a letter from the NJ Attorney General's office saying they've sent my package to arbitration and I should hear from them soon. To support my case I prepared a 30 chart PowerPoint presentation with some info I thought they'd find interesting. Not sure what will come of all this but if anyone is interested in getting a copy of what I submitted please send an email to badsamsungdlp@gmail.com and I'll be happy to share. If in the future as part of any resolution I am required to not disclose any information or the outcome, I'll be deleting the gmail account. Good luck with your own cases.

My TV Model is HL-R4667W TV. 2 years old. the creen going blank and remote doesn't work until tv screen shows back up, green bars on the screen. tv wont power up as in lamp light flashes and the tv lamp is on scren stays blank and then the standby temp light comes on, what we can do for this issue? where we can get help? I feel I am helpless.

I also have the same issue. Will Samsung do anything or just keep waiting for some one to file a class action law suite?

not sure if this will help anyone but here goes. i was having issues with green screen and the tv going on and off, i replaced my digital board twice but both boards were bad so i put the original back in and viewed tv through HDMI, the back pannel had been left off for weeks and the little blue clip in back was tapped down so i could continue to view. i had checked the tv input and the picture was clear and also ota hd. i continued to watch this way for a couple of weeks without fail. yesterday i decided to put the back panel on and when i turned on the tv using tv source, same issue, green screen but hdmi worked well. i then took off the panel and unhooked all connections and took out the metal cassing that holds the annalog and digital boards. replaced the casing and reconnected all wires. left the back panel off and turned the tv on. all is working well again. needless to say i will be viewing the tv with the back pannel off. i do not have this tv hooked up to cable or sattelite just basic std cable.

i hope this will help anyone else..

So if you look up this trail you'll see my 12/15/10, 12/16/10 and 1/19/11 post about being close to going to arbitration... We did a telephone arbitration yesterday morning. Though the results will not be available to me for two weeks I was not prohibited from talking about it. You'll eventually be sent a letter with a call in number, bridge code and password. Recommend you call a few minutes early as they'd changed the bridge code on me and it took a few minutes to get the right one. Samsung was represented by a member from their legal department and President's office. The NJ rep introduced himself, swore us all in, did a recap of the case as he understood it, gave us some rules of engagement like focusing on the specific case with facts as you understand them. For those of you who got my pitch you'll note I had alot of screen shots from this CNET site and others with rationale sighting thousands of problems associated with numerous versions of the 144 DLP TVs Samsung produced. Samsung attempted to discredit the information saying "anyone could have posted that." Samsung disavowed all knowledge of JD Electronics and the solder flow problems JD's been fixing at 30-40 each week. Samsung discounted the expert references I provided that stated DLP TV's should last up to 20 years with periodic light bulb changes. Samsung stated their failure rates were "very low" but could not quantify what that meant. Samsung and the arbiter said the similar Sony DLP problems I presented was not relevant. Samsung focused on the one year warranty and that my TV stopped working 4 years after purchase. I asked - "If the technology has such a low failure rate and is so good, how many of the 144 DLP TV versions is Samsung still selling today?" After a very pregnant pause I replied "None!" They didn't argue but said technology changes. As for the warranty? I focused on that the technology was so technically flawed, that Samsung had the technical ability and tools to know that, that they got out of the business and "left thousands of us hosed." The arbiter asked numberous questions about warranties. Samsung repeated stated that extended warranties were available but could not answer the arbiter as to their terms. Meeting lasted an hour. I presented, Samsung was allowed to ask questions, Samsung was given an opportunity to present but only made comments and I was allowed to ask questions in reply. Each of us was given an opportunity to summarize. The decision will be provided within two weeks. It will only be the decision - no rationale. If allowed will let you know what happens. Good luck to all.