Samsung forum: BD-P1600 Stuck on LOAD w/ UP! and other Pixar movies

foertter,

I'm sorry to hear about the situation. I would recommend plugging it, and trying a combination of the power/eject buttons, but I'm going to at least suspect that you've tried that.

If you have a transaction number, I'll see what I can do to help with the fees. I can't promise anything, but I'll give it a shot.

As far as the rented disc, you might try to work with Netflix to see if they'll put that disc on "hold", considering the situation. There's not a winning solution that I can offer in that case, but it may be worth a shot.

I'm sorry the experience was bad, but I'd like to see if I can help make it a little better for you.

--HDTech

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HDTech

I've read the posts where you say to hold down the buttons, but these buttons are touch sensitive, they aren't "hold down" types... I tried it anyway to no avail...

When I took the shipping label to UPS, they told us it wasn't pre-paid! It was just a shipping label...we're so confused about this CS practice! I've spent 4 hours of my life trying to get Samsung to right a wrong, time I could have spend watching 2 movies with my girls this Thanksgiving weekend. I just feel like they don't care

The number is: 4005805127

In contrast, my Kindle stopped charging...after only 15 minutes with an Amazon CS rep, they're sending me a new one, and I'll use the box to ship the broken one back. Simple. Done.

Hi HD Tech,

I appreciate your help. Last I heard from Samsung, after the whole issue with shipping labels, is that they couldn't send another one via email since they said they one they had sent us 'expired after 10 days.' So the new one my be sent over snail-mail... over 1 week later it has yet to arrive. Perhaps we'll get the one you've requested today. Meanwhile, UPS is still holding our box, impatiently.

As I mentioned, I tried all of the suggested fixes you have posted here before calling Samsung customer support and none of them worked.

Now they are charging us $85 for labor for the repairs. Flat fee, before they even TOUCH the BD player. This isn't counting the packaging cost. This player is 6 months old but labor is only covered for 3 months?

this is unbelievable... this is the last Samsung product I'm ever buying. As the go-to tech geek that my friends and family use for a recommendation already told TONS of people asking for my tech advice not to buy Samsung products.

To say I'm disappointed is an understatement. This is nearly a month of issues and they haven't even gotten to fixing it yet... I doubt we'll have it for xmas to enjoy movies with the family visiting.

My transaction number is 2012668536

The sad part of this is that the products have dropped in price to where any repair is not cost effective. Unfortuantely, I will no longer buy Samsung products.......the 52" LCD TV quit working as well but fortunately I had paid $400 for a warranty. Samsung mauufacturers a lot of products and I am sure they will not miss me alone, however, they may miss the other people I tell about this experience. Based on the level of posting on this forum, I can tell the product has had its share of difficulties.

Why not offer me something to keep me in the "Samsung" family? I guess that would be proactive customer service. Hard to come by these days.