Samsung forum: Samsung Complaint !!!!!

by: sirmugen October 4, 2009 8:32 AM PDT

Like this

0 people like this thread

Staff pick

Samsung Complaint !!!!!

by sirmugen - 10/4/09 8:32 AM

I want to vent my Samsung experience because I am too frustrated with a Samsung product and their customer service. I purchase a reasonable expensive (over $1,000) flat top electric stove because I thought it would be better then the generic GE products and I liked all the bells and whistle the stove had. I got it delivered to my house and the installer just turned it on to show that the stove worked or so I thought. Since I had never used an flat top before, I didn't know how long the hot surface like was suppose to stay on. After 2 hours, I realized something had to be wrong. I called Samsung Customer Service to report the defect two days after my stove was delivered (my big mistake). I should have called Best Buy and asked them to replace it. Samsung Customer Service were nice in providing me with a local service company and the company did contact me a few days later. The tech showed up to my house on our scheduled date at 5:30 when he was suppose to be at my house between 8 - noon. The tech took apart the stove top section and pull out every wired that the connected to all five burners before he told that he had to replace the burner. He was so rough pulling out the wiring that I felt he devirginized my stove since I hadn't even used it. I called Samsung and complain that I should get a replace since I had just purchased within 14 days. They transfer me to the Executive Relations department (no public relation) for further assistant to replacing my stove. They gave me a transaction number and tried to resolve the problems several time. Each time I call for status, I get a new answer why my request wasn't approve or what additional information I was missing. Two and a half months later, I have been rejected 2 times for a replacement, waiting for a 3rd and wondering what excuses now as to why they won't replace it since I provide them with everything except my DNA that I purchase the product. I am now on a Samsung products protest and ready to ebay my stove off and cut my loss and just buy a new stove from another manufacturer even GE at this point.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close