Awful Samsung customer support
by thejakal - 9/28/09 4:01 PM
I received a 32" Samsung TV over 2 weeks ago. It should have had a TV stand in the box, but it was not included for some reason or another. I called customer support that evening and was told that the no-charge part would be mailed to me and I should expect to receive it in 7-14 days. Now (17 days later), I was told that there is really no time frame I should expect the part, and that 2 weeks is just an optimistic estimate for when it will SHIP (and they couldn't even confirm that my part has shipped). Her excuse - "This is a no charge part, you're not paying anything." So my product didn't have all the pieces, and I should be grateful that I'm at least getting a replacement? Understand that the TV cannot be safely set up without the stand or a wall mount, neither of which I have, and you can see why I'm frustrated. I will never buy another Samsung product if there's a chance I could get burned by their customer service again.
CS transaction #: 3000538301, if anyone there is listening...