Samsung forum: Backlight / Inverter Issues

by: Kastytis1 September 16, 2009 10:40 PM PDT

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Backlight / Inverter Issues

by Kastytis1 - 9/16/09 10:40 PM

I've got an LN-T4065F that's approximately 2 years old and appears to be suffering from (hopefully) a failed backlight inverter board or (less hopefully) failed backlight. The symptom is the same as many others I've read in this forum: audio and no picture (under any circumstances, no menu, nothing). Picture can be seen somewhat if artificially lit using strong flashlight.

I've started this thread as it seems an inordinate number of people experience this problem with their very new Samsung televisions. These are expensive purchases and I have an expectation for much better reliability than this. This is the first television I've ever purchased that has required repair after such a short lifespan (far and away).

Can anyone comment if this is simply normal for LED TV's? If you've experienced this problem what was the resolution (especially if out of warranty)? What was the cost?

Has anyone repaired this themselves? Do you have any tips regarding replacement of the inverter board (anyone have a step-by-step posted). I've not been able to find answers to these types of questions doing some obvious Google searches (if I've missed something, please let me know).

I've contacted Samsung and been provided a claim # and told the issue will be investigated and perhaps I'll receive a more favorable repair cost (I think this is what was being offered). I was told to expect a call in 2-3 days. It appears I will have to re-initiate contact myself, as this is now the 4th day.

Samsung, if you're listening I'm still very much inclined to give you the benefit of the doubt in supporting your product and customer and I'll very happily post my positive experiences here and give praise where due. However, if this ends poorly for me (i.e. expensive repair), I'll certainly take an opportunity to inform the public of my experiences which don't at all appear to be an isolated incident.

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