Samsung forum: Problem with Internet Setup with LED Series 7

Looking at your IP addresses, my first guess is that the DNS entry is wrong.
Even though Network Test went through OK, your router is not a DNS server, and your TV will have trouble getting out of LAN.

DNS IP has to be a *real* IP. In your Router setup (http://192.168.0.1), look for DNS or DNS 1 field. Usually under Status (although I am not familiar with your brand of routers) or something like that. If you have DNS 1 and DNS 2, take note of the first IP. That's your DNS IP that needs to be put into the TV Network Setup...

Hope this helps,
_jr_

ramsdesk,

Is it possible that there's a firewall or added security settings enabled on the router? I'm not familiar with the "Service not Supported" message, and I'm going to see if there's something one of our specialists might be aware of.

--HDTech

Online Brand Ambassador

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There is no firewall setup in the router.. and am able to see the TV ip and MAC address settings in the router setup screen.

Interestingly, am also able to ping to the TV ip (192.168.0.4) from the desktop..

I also checked that the LAN cable is working otherwise, by connecting my laptop to the router.. it works. but not in the TV.

Pls help.

On another note,far fetched but worth a sho, are you sure the gateway IP(that's the router IP, not the desktop) is 192.168.0.1, as it appears by the info that you provided in the first post??
If this is wrong, then you might have the problems due to routing misconfiguration

In any case, the presented error seems to me as not network-related but service related

PS. Can we edit our own posts?I don't want to write multiple posts every time I forget something

Hi,
My Internet@TV was working until today when I started getting "Network interference.." message, I did the factory reset and now I am gett "Service not Supported"... And help will be highly appreciated.
I have tried the options given in this thread..
Pls help.......

samali786,

Service not supported? Or Signal Not Supported?

If it's Signal, change the resolution from the source box (cable/sat box, Blu-Ray, etc).

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hey,

i have exactly the same problem. Slightley stranger: 6 weeks ago it worked. Then i went on a prolonged holiday and when i come back, it doesn't work anymore!

My network setup:

Cable modem - switch 1 - (wireless) router - switch 2 (connected to the router via a lan cable) - samsung TV

The first switch is only placed to accomodate the feedback cable of my digital TV decoder. The second switch is placed to accomodate both my PS3 and the samsung TV.

The digital TV feedback works fine. The PC's i connect wireless to either one of the switches or the router work fine. The PS3 works fine and can go online perfectly.

I can ping the TV, no problem. I see the TV in my routers diagnostic page, no problem. The network test of the TV works, no problem.

But when i try to go online via the internet@tv button, the tv tries to connect and i get an error "Connection failed due to network interference. Only the Setup menu is enabled.".

Any ideas on what else to try? I tried everything i know, there is only one thing i can imagine: a problem with the internet@tv service that is located at the server side???

There is one other strange thing in my network: the content of my DLNA network hard disk (connected to the router via a cable) doesn't show up on the tv anymore and also not on the PS3. I have had no time however to investigate this any further up to now!

ALL SUGGESTIONS ARE WELCOME!!

Perhaps you have an IP address conflict ("network interference"?) Try resetting all addresses, or use the manual configuration.

I'm having the same problem. Has anyone got this resolved.

Cheers
m

Hi Guys

I downloaded and installed the latest firmware and it appears to have resolved this problem

Cheers

M

Initally it didn't work for me, however I unplugged the dongle and changed my country on the tv to UK rather than Ireland, then plugged the dongle back in and it seemed to work

My only problem now is that there are only three widgets available, doesn't seem to be any sign of the yahoo widgets gallery that was demonstrated in store.

Purchased a Samsung LED 7 Series Sound Quality is very poor i think it is only 200 watts and also internet is not working. Think we have to buya samsung adapter only for internet to work and costs about 5000 Rs. Think it should come bundled along with the package when some is buying a samsung LED 7 series which is costing in lakhs and neither the support executive explain about the features fully they do not have full knowledge. Today will be going to the shop where i purchased the TV and find out if there is only adapter (usb type) for it work and will post again.

Well, finally after looking into several forums, I figure it out. My TV came configured for S.America from factory. It is necessary to change this setting from the "service menu", it turns out to be something like the bios configuration in a PC.

The service menu is a tool employed by Samsung techs for special configurations. I must warn that entering into this menu will void your warranty. Also, any change in this menu can severly damage your TV. So it is better if you just change what you need and nothing else.

According to my search in forums I found two ways of enetering into the service menu, from which only one worked with my TV. Apparently TVs manufactured for Europe/Asia use the following sequence of key pressings to enter the service menu,

Turn TV off
Press Info
Press Menu
Press Mute
Turn TV on

For America, the key sequence is,

Turn TV off
press mute
press 1
press 8
press 2
Turn TV on

The TV will turn on with a menu on the left side. I have to insist that any bad change in this menu can seriously mess your TV, so be cautious!! (use the up and down arrows to navigate and ENTER to enter into an option. Use the left and right arrow to select within options to change.

Once in the menu

Go into "Options"
Change Medialink Type = America
Press return until you reach the main menu
Go into "Control"
Go into "Sub Option"
Change infolink Country = to the country you wish except for NONE
Turn TV off, turn TV on

Press Internet@TV and voila.

okay the name of my T.V is samsung LA40B650T1R 40"....its beiong used with wireless adapter dongle WIS09ABGN..i have pinged and ensured wireless setup is connected perfectly because i get a tick in all 4 checks of IP, Gateway etc all those are fine but when i try to connect now it tells me "connection failed due to network interference"..i dont know what to do and i paid so much for the wireless dongle?? i am in Malaysia and i did exactly what you requested

"Go into "Options"
Change Medialink Type = America
Press return until you reach the main menu
Go into "Control"
Go into "Sub Option"
Change infolink Country = to the country you wish except for NONE"

still no results and i am sure my internet connection is just fine ....what next ???

I have got my LA40B650 working now with info link and widgets but question i have is if i change region in the menu to another country instead of Malaysia or Asia will i be able to get more widgets instead of just the three i have now which are youtube, weather and news?? any work around methods to get more widgets