the spreadsheet is simply a waste of time
Samsung tech please read this and respond. First lets talk about the spreadsheet. Thanks to Brounocc, the spreadsheet is now readable. I did some analysis on the entries. There are 118. I eliminated 3 of these entries (from my copy of the spreadsheet) because they referenced an unknown model number. That left 115 entries. Breaking these down into model number oyu get the following:
MODEL NO. NUMBER OF COMPLAINTS
This total of 115 complaints have come from 78 individual people. The problem is that this is just a very small sample of owners that actually have complaints. Only those lucky enough to see this forum on the internet and took the time to post their problems are shown. The actual number of complaints that have been registered by Samsung will probably never be disclosed - we don't have that information, it is some other division that tracks this info is probably the response you would get from Samsung. My point is if there are only 78 people complaining with a total of 115 complaints over 8 product models, they will not spend the money required to fix the problems. This also brings up the fact that I have not heard of these types of complaints for their competitors models. Indeed, I have both a Sony and an LG blu ray player and neither on these have ANY problems. This tends to make me believe that Samsung took a unique approach to their selection of hardware used on their players that is at the same time different from their competitors and at the same time not able to be reprogrammed to fix unintended problems as they surface.
Also consider that only two of these models are currently offered by Samsung (the 3600 and the 4600). All the others are no longer made (and obviously no longer supported).
When i first ran into a problem with my 2500, I sent an email to Samsung. Here is the content of that email:
Problems playing some movies
I have just purchased a new BD-P2500. It is connected to my Samsung
HDTV through an HDMI cable. I also have a Sony and an LG blu-ray
player along with 110 blu-ray movies. I also rent blu-ray movies through Netflix. All the movies I have play perfectly in both the LG and the Sony
players, but I am having problems with several titles when I play them in my new Samsung. Some of these problems have been reported
previously by others on the internet, some seem to be new.
Using the original firmware (081017.02.xxa):
'The DaVinci Code', 'X-Men', 'X2:X-Men United', and 'Braveheart' all
start loading, get to the movie menu where I select 'PLAY', then the TV
screen goes black and the remote buttons (except for 'eject disc') stop working. The player never gets any further.
'Crank 2: High Voltage' will either stall at loading or it will load until it gets to where the movie menu should be displayed and the screen goes
black and the audio sounds like a menu-screen loop and the remote
buttons do not function.
'Journey to the Edge of the Universe' and 'Superman II' will not play at
all. The player reports 'The disc can not be played'
I then updated to the latest firmware (090419.01.xaa). The situation is
now worse. All the movies listed above still exhibit the same problems,
but in addition several more now have problems:
'Batman Begins' loads to the menu where I select 'PLAY' and the
screen goes black and the remote buttons no longer work.
'The Matrix', 'The Matrix: Reloaded' and 'The Matrix: Revolutions' all
have the same problem. The cast and director's comments along with an inset video appear throughout the movie and can not be disabled. It is
like bonusview is fixed in the on position. It can not be toggled with the
remote button and even though I turn it off in the menu sections, it will
not turn off.
This is the first time I have had a problem with a Samsung product. I
normally rate your products as excellent, but this BDP2500 is very poor
When do you plan to have a firmware update that will address these
issues? I posted this same info on the CNET Samsung forum, but have
not gotten any response.
Did I just buy a $350.00 lemon?
Samsung responded on October 4, 2009 with the following:
Dear Sir or Madam,
We are working on a firmware update to apply the newer java script so new blu-ray movies will play porperly.
We are especially aware of the Matrix Trilogy issue. We have to reverse engineer blu ray disks to get them to
play properly on our units and should have a new version available soon.
Thank you for your inquiry. If you have any further questions, please feel free to contact us at 1-800-726-7864.
It is now 3 months later and still no fix, no new firmware. I could have spent a lot less for a blu ray player without these problems. Although some work-arounds seem to work, all of them have been proposed by readers of this forum, never any solutions for Samsung themselves.
Samsung, at least be honest with the people who have spent good money for a bad product. Admit that these models are no longer supported and that there will be no new firmware upgrades coming to address these issues. Once you admit that, then we, as users, can wether or not we want to stick with these problems, sell the player for pennies on the dollar or use it for target practice.
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