Samsung forum: "White screen" on Samsung LED TV

I experienced EXACTLY the same problem with my one week old 46B8050

I had to send mine to a service shop - and it turns out to be a production failure.

There are two IC's on the mainboard, which for cooling reasons are factory covered with a small drop of silicone. That is - they are SUPPOSED to be covered with silicone. On my TV - they had missed one of the IC's by some millimetres - and that probably caused the IC to overheat - which in turn caused the main controller board to malfunction.

Now I have been told that the entire panel will have to be replaced - and I am also told that for my 8-series this has to be ordered from abroad (dont know which country) - and the supplier told the service shop that delivery time on this was one month!!

I tried to get an RMA - and have a new TV instead of waiting one month - but Samsung Norway insisted that a new panel had to be ordered. And even though the supplier confirmed a one month delivery time - Samsung said that the panel had to be ordered anyway, an they would not accept an RMA request until two weeks had passed without the panel arriving the service shop. Wednesday two weeks has passed since the service shop ordered new panel - and Samsung will not accept an RMA request before that.. And then Samsung will take one more week to process the RMA, and finally it will take at least another week shipping the new TV to me.

Now I already have waited one month since sending the TV to the service shop, and it will take at least two more weeks before I get the TV back.

This is not good for Samsung's customer treatment reputation !!!

Not only am I without TV for one and a half month - but during this period I also have to pay Canal Digital subscription for programmes which I because of Samsung can not view !!


Regards
Asgeir Loekken
Norway

JohannesMuseth,

I know this sounds cliche', but this is the first I've seen of this issue at all. I definitely recommend having the unit serviced.

--HDTech

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TonyM_97,

Glad to have you drop by. But just so you know, this forum is meant to mainly support US products and customers. And from what I can tell, this model is for Italy. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Italy portal for support on that product: http://www.samsung.com/it/support/model/LE37A456C2DXXC

But we got a nice little community here, and they might have a few other suggestions to help you out.

Hope this helps you!

-- HD Tech

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Hi DJENDLESS,

I'm very sorry for any inconvenience this may have caused you. You were unclear about how you'd like to get it repaired, so I thought I'd offer: if you want it serviced by a Samsung authorized service center, here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

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hi, i have a samsung le19r86b, and the screen is just bright white. i get sound when i switch it on but just a white screen.

heard about this before? is it correctable? and more importantly is it expensive?

Thanks

Hi there. Sorry that I never replied.

I contacted samsung. They first offered me a completely new TV. I refused because I could not get it transported to and from the shop again. ( over 100km drive and I could not get a car ). Then they sent a repairman that replaced the entire curcuit board in the TV. He told me that it was a production error. They didn't charge me anything.

I have the same model ln46a630m and a simular problem. Did you have any luck getting working again? I bought another tv (not a samsung!) but this one is only 4 years old and I want to give it to my son if I can get it fixed.

Had the same problem with my Samsung LCD TV. Worked fine until it was outside of warranty, then the screen went all white. Don't bother trying to get Samsung to cover the cost of repair: they won't do it, even though they know they created a defective set.
The representative I spoke with via chat claimed that Samsung does not follow third party websites. This sounds like a company line. If they followed these websites, they'd know they had a problem with their sets.
Caveat emptor! That was the first and last Samsung problem I will ever buy.

dturchi,

I'm very sorry for any inconvenience this may have caused you. If you can turn on your TV, please press the menu button. If the menu shows up, then it's not an issue with the TV but a source. If the menu doesn't show up, then the TV will need servicing. Here's the thread where you can find information on that setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

-- HD Tech

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Qu1lt,

Very sorry about your experience thus far. Any chance that you have any transactions numbers from the past times when you set up service with Samsung?

-- HD Tech

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Sorry, I couldn't find that transaction number. I even tried it as a serial number; in case you confused them. How about you contact us over here, and we'll see what we can do: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech

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