Samsung forum: Samsung Horrible Customer Service and Product Quality

Normally I'm the first one on a board to ***** about quality - I have a low tolerance for poor construction at premium prices, and I'm not afraid to flame the offending company.

It's only fair that I rush to the defense of a company I find worthy. I love Samsung. I bought a plasma from Circuit City before they declared bankruptcy. The TV is on at least 12 hours a day and is just as nice as the day I took it out of the box. The extended warrenty expired years ago - never needed it.

My Samsung cell phone is ancient and has seen more abuse than any other phone I've seen. I manage a paper mill and this phone has been in more puddles of nasty stuff than I care to remember. I have bought several of the same kind on Ebay so that when this one does die, I can transfer over seamlessly.

The above were bought based on price and features. After so many good experiences, I buy only Samsung. Over the weekend, my DVD player/recorder died (RCA - 1.5 years). Told the wife to get a Samsung. When my Compaq laptop finally bites it, I'll let you know how the Samsung replacement works out. I'm not surprised that a Samsung QC rep looks over this site and solves problems. For those who had issues, I would urge them to not close the door on this company. There will always be one that slides through, but those are rare.

My daughter, a thousand miles away, has come to the same conclusion and buys only Samsung, as do many of my friends. I do not work for Samsung, hold no stock in Samsung, and have no relatives involved with them. I am just a vocal consumer who has finally found a trust worthy company. Now if they would only start an airline...

Regards,
Thom

Thanks, I'm in Canada, we don't really get service over here, do we.

Just incase here's the ticket # 2006 640 976, mind you they claim it was reported on the 17th, and my warranty expired on the 16th 0f 2009.

This is just such an aggrovating situation, Even if i did report it on the 17th which I didn't! Wouldn't it be reasonable to assume that i noticed the trouble the evening before(within warranty)??? Also over here samsung can only reached untill 8pm, in which case you would have to report your trouble the next day.

Basjemar,

I emailed Samsung Canada over the weeekend to see if we could get this resolved for you.

Your new service ticket is 4003818071.

Keep me posted.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Basjemar,

Good to hear that you're getting the service completed.

I appreciate what you have to say, and I'm going to be escalating this example to see if I can positively address issues like this so they don't happen in the future. I apologize for the inconvenience.

Thanks for the kind words.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

2 million dead Dell PCs, first hand run ins with BAD CAPS on Mits TVs and other models.

The BAD CAPS plague hit all makers from what I can tell.

My thought is we need 5 year warranties.
Bob

Darston69,

I'd like to see if I can have someone review your case. Do you have a transaction number?

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

They sent a repairman to fix our tv under a class action suit, he brought his wife and allowed HER to work on our TV he trained her in our living room. They argued the entire time and she proceeded to do as she pleased to our television in our living room. I had no idea she wasn't licensed or trained. This resulted in our television being permanently ruined as she placed too much pressure while driving the screws. Our screen has a black mark running north to south, and it still switches on and off from bad capacitors. { previous to this our television was PERFECT condition, not even a dead pixel} after 20+ phone calls numerous open tickets they made the decision it was not their fault? We have escalated etc to no avail. We spoke to 5 different reps 3 of 5 agreed and apologized saying it will be resolved asap. The last rep of course denied any responsibility. So regardless of Samsung's quality this family no longer will conduct business with Samsung. { to this point we have phones , blue rays, monitors, phones all from Samsung}

service ticket 4116988349

4116988349