Samsung LE40B551A6W LCD TV won't power on
I was at Samsung Service Centre in Lagos, Nigeria on Saturday. They opened it up and said its a power problem but they can't repair as they're not used to that type of power system and they don't have the defective parts. Apparently the power pack is bundled with an inverter. I was told they can order the part on my behalf but I'll have to pay for the parts and labour. I really wonder what the relationship between Samsung Nigeria and the parent company is. Its like dealing with another entity entirely! Infact, they were going to charge for assessment but did me a 'favour' by assessing the TV for free
I called Samsung UK customer service centre immediately after assessment and was advised to ship it back to UK for free repairs. Unfortunately, the store (Currys) can't give me a refund unless it gets back to the stores before the 28th day after purchase(which is tomorrow!) That of course is not possible. I tried various shipment options and the earliest time for delivery (after clearing) is Friday
The first time I called Currys customer service centre (on Thursday), I was told they can't take delivery of the TV straight from a shipping company so I need to find someone that will receive it in London and take it back to the store on my behalf for repairs.
So I'm now stuck with the defective TV. I tried calling Currys for a waiver till Friday but could not get through on the stores' own number and was kept on hold perpetually on their general Customer service centre no. Even if I send it back to UK and it is repaired, there's no assurance that this TV will work without breaking down when I ship it back to Nigera. I beginning to think I just wasted money.
I'd be glad to hear any suggestion you may have. For instance:
1. How long does it typically take to repair power-related defects on LCD TVs?
2. Will the stores accept the TV and send to Samsung on my behalf for repairs or must it be repaired at home?
Thanks for your help
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