Samsung forum: Samsung LE40B551A6W LCD TV won't power on

Thanks for your response. I live in Nigeria. I called Samsung's authorised distributor here in Nigeria but was told the Samsung UK warranty is not eligible here. I guess I'll either have to ship it back to UK for repairs/exchange or pay for the repairs here in Nigeria.

I wonder what is wrong with it. It is not even a month old! I've read about the experience others had with Samsung LCD Tvs but at least they got to use theirs for about a year or two!

Do you think that my TV may be having the same faulty capacitor problem?

Samsung_HD_Tech,

I was at Samsung Service Centre in Lagos, Nigeria on Saturday. They opened it up and said its a power problem but they can't repair as they're not used to that type of power system and they don't have the defective parts. Apparently the power pack is bundled with an inverter. I was told they can order the part on my behalf but I'll have to pay for the parts and labour. I really wonder what the relationship between Samsung Nigeria and the parent company is. Its like dealing with another entity entirely! Infact, they were going to charge for assessment but did me a 'favour' by assessing the TV for free
I called Samsung UK customer service centre immediately after assessment and was advised to ship it back to UK for free repairs. Unfortunately, the store (Currys) can't give me a refund unless it gets back to the stores before the 28th day after purchase(which is tomorrow!) That of course is not possible. I tried various shipment options and the earliest time for delivery (after clearing) is Friday
The first time I called Currys customer service centre (on Thursday), I was told they can't take delivery of the TV straight from a shipping company so I need to find someone that will receive it in London and take it back to the store on my behalf for repairs.

So I'm now stuck with the defective TV. I tried calling Currys for a waiver till Friday but could not get through on the stores' own number and was kept on hold perpetually on their general Customer service centre no. Even if I send it back to UK and it is repaired, there's no assurance that this TV will work without breaking down when I ship it back to Nigera. I beginning to think I just wasted money.

I'd be glad to hear any suggestion you may have. For instance:
1. How long does it typically take to repair power-related defects on LCD TVs?
2. Will the stores accept the TV and send to Samsung on my behalf for repairs or must it be repaired at home?

Thanks for your help

Hi,

Thanks for your help. I was able to send a friend to the store where I bought the TV on Tuesday. She was told I can only get a refund if it is returned within 28 days, and in unused state with the packaging intact. They however said they can take it in for repairs if she brings it in within the warranty period...I guess I'll ship it to her.

I plugged in the TV and tried it again...no luck. It however occurred to me that it may actually be in standby state. When I pressed any button on the remote (including the power button) the TV's standby light simply blinks repeatedly (faster than before) then returns to the previous rate of blinking (about every second)

Is there any reason why the TV wont come out of standby state?

Hi,

I just want to let you know that I eventually shipped the TV back to London and my friend returned it to Currys. To my very pleasant surprise, I got a brand new replacement TV (not minding the fact that it arrived well over the 28 days limit!)

My friend was told that I was considered for a replacement TV because I complained within the first 28 days. I was so impressed that I bought the product support cover

Thanks for your help!

Dejidara,

As per your request, I found the support page for Nigeria (Africa in general). Since you didn't provide me with a model number, it's just the general support page: http://www.samsung.com/africa_en/support/main/supportMain.do

-- HD Tech

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Hey Dejidara,

Glad to have you drop by again. But just so you know, this forum is meant to mainly support US products and customers. So while I can't help you directly, if you want Samsung help, you should contact the support for your country. Also, we have a nice community here that might help you out.

But I didn't say all that before, and I'm not entirely unhelpful. So I did a little more research and found your TV is not Nigerian. It's from the UK. So here's the product page: http://www.samsung.com/uk/support/model/PS42C96HDX/XEU

Hope this helps you!

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET