Samsung forum: LNT4665f on & off cycling

tco211,

I'm sorry you are having issues with your TV. Although I do not have a fix for you, I implore you to contact 800-SAMSUNG for service so they can help you alleviate you issue.

-CE_Tech

Online Brand Ambassador

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Been told to contact Samsung for issues. What's the point? They never return calls as promised. Called 7-17-09 and haven't heard a thing back from Samsung.

Has anyone had any luck with the actual samsung support line? I called in and all they could offer was "Unplug the tv and plug it back in."

When I mentioned this issue was not unique to my system they were pretty positive that I was imagining this thread and many others like it. Calling their ECR tomorrow to see if I can get some answers. Two years on a TV is just not kosher when it is a manufacturing issue.

I documented over 40 hours on the phone with customer service, managers, escalated managers, etc. Bottom line, they agreed to replace my tv for $500, then never sent the replacement tv. I called everyday for the entire football season...they would always say it was a warehouse issue or a backorder issue. Finally, they decided that they would need to back out from their offer and said they would fix it for $150...back to the repair shop with the TV...which was fixed for 3 months, then the same problem happened all over again. This time they would only take my name and say that a supervisor had to call me back...never got the call. Samsung, is horrible to deal with, and won't take care of customers...lies and wastes your time...adding injury to insult. They are fully aware of the manufacturing defect but would rather live by the mantra "there's a sucker born every minute"

I've submitted per your recommendation below and hope this will at least lead to other folks steering clear of the trouble I have experienced with Samsung!

I have same problem. Plus sometimes the picture will have a red/blue grid overlay on picture. This grid disappears if i turn tv off then on again. What part should I replace? and is it difficult?
Thanks

Forum members,

Please be aware that due to the complaints on this issue, we have been granted the ability to explore this issue.

Would you please take a moment to view this thread? I encourage your participation, as this program has been something I have been working on for quite a bit of time.

http://forums.cnet.com/5208-13973_102-0.html?threadID=357687&tag=forums06;forum-threads

I never left the issue, but organizing this sort of thing is a tremendous task. I do hope you'll participate in this program.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Forget about sending info to them like they mention in the post they never reply. I sent 2 messages with no replys at all after 3 weeeks.

But I did go down to Radio shack and purchased 3 1000uF 35V capacitors $5.76 for all three number 272-1032 and replaced them on the power supply. Actually prettry simple, took me about 2 hours. You could see the capacitors blown with the X on top of them pushed up and not flat like the others. Works great now. Remember the screws on the bottom if you have the base hold the base on. These will have to be removed to take the cover off. I have pictures if anyone wants any that are about to tackle this and not feel sure about it. But really finding my solderng iron was the toughest part of this job. Good LUCK!!!! This will be the last Samsung I I ever get, Sony from now on.

Jumping in, I have a 4061, not 4661, but could send you a couple photos. But you should check out this thread if you haven't seen it, the first page contains some good photos and information and the whole thread has a ton of information. While my model's board differed slightly from this, the general layout is the same, and this was plenty to let me find my way around mine and locate the 3 capacitors I ended up replacing, with success I'm glad to say. (My first board soldering adventure.)

http://techreport.com/forums/viewtopic.php?f=37&t=62360&st=0&sk=t&sd=a

Stellite1,

I take it you'd like to be removed?

We're not responding until we have enough people to service, which is 50.

I'm sorry to hear we lost your business. I'm doing what I can to make things right for those who are still affected.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I bought this TV 9/16/07 from Best Buy for $2,249.99! I noticed pink and purple "dots" about a year ago. I called and they laughed at me. I figured I was stuck with the problem. I joined a FB group called "Samsung White dot" but it was for DLP TV's Samsung is fixing all of their problems! Taking responsibilty for it all! Well my TV also has the clicking when it turns on (which takes about 5 minutes) The dots go away after you turn the tv on and off. Please count me in for any action! I called the ERC complaint line. The rep told me they had no problems associated with this particular model!

I bought my Samsung LCD LNT5265FX from Best Buy in June 2007 for over $3000. I started seeing purple dots on the display on November 17 2009. Then it was purple dots and green vertical lines. Now the tv takes longer and longer to power up and makes a bunch of clicking noises until the picture comes on. Of course it is long out of warranty, but still only 2.5 years old. The dots go away by turning the tv off and then on again. Samsung tech support claims they have no alerts or bulletins or history of this problem on their LCDs. I told them I'm seeing these complaints all over the internet and Samsung still denies the problem to me. The local service center in Autin, TX also claims they have not heard of this problem before I submitted the service call. He said it would be $65 just to come to the house and look at the tv. I originally told him I could not predict when the problem would happen, but now it is getting worse.

Has anyone gotten Samsung to admit there is a problem and do anything about it? If not, may be we should organize a class action law suit to force their hand. I am not a lawyer. Does anyone know how to get that process going?

Please update this thread with any progress with Samsung and repairs.
Thank you.

Surely by now there have been more than 50 posts on this issue and Samsung will visit this issue and do right by the consumers who bought the lnt4665f with the failing power supply issues. I saw an entry by a Samsung employee who said once 50 posts were accomplished it would look at the issue. Well the ball is in your court! Will you assist us ?

thanks for the info, I am having the same problem and would like the photo's you have as I am going to do the same as you to fix this issue. my email is tebuckner43 at aol dot com. Thanks. Todd

Could I Please get the pictures you have? I am going to tackle this task and any help would be greatly appreciated. My email is russopro3269@verizon.net. Thank you.