Samsung forum: Help needed w/ BDP-3600 losing Netflix Activation

tushar mandrekar,

There could be a couple things at work here. The most probable issue is that your BD player is not receiving adequate power. Try changing where you plug it in and see if that helps at all. If not, i would also suggest trying to update the firmware. There may not be anything wrong at all with your player, but its always good to be on the safe side. Try these steps and see if they work out for you.

- CE_Tech

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tushar mandrekar,

The power issue was just a suggestion. I have seen this happen in other devises and I'm just trying to work all the angles here since I can not be in your residence actually trouble shooting the issue. Since you have the BD player hooked into the UPS, try hooking it directly into the wall, and see if that changes anything. Its worth a shot if there's a possibility it can alleviate the issue.

If you head to: http://www.samsung.com/us/consumer/detail/support.do?group=audiovideo&type=blu_ray&subtype=blu_raydiscplayers&model_nm=BD-P3600A&language=&cate_type=all&dType=D&mType=FM&vType=&prd_ia_cd=03020100&disp_nm=BD-P3600&model_cd=BD-P3600A/XAA&menu=download

you can download the latest firmware if its available, and the instructions to update the player are there as well.

Also, if you head to your netflix account, then in "Your Account", under "Account Preferences", click the "Manage your Site Connections", do you see your BD player as an authorized device?

- CE_Tech

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This loss of activation code occurs regularly with my Samsung BD-C6500 for no reason. It's a Samsung glitch. I phoned Netflix about it. They say that it's an issue with several Samsung models. Netflix is talking to Samsung about it. My guess is that you and I are probably stuck. I don't think Netflix will get anywhere with Samsung, which has the worst customer service and problem-solving staff in just about the entire electronics field. That's based on several personal experiences that are too long and painful to describe. This Samsung player is the last of their products that I will buy.

Indeed! I would be less inclined to jump on Samsung except that I've had other issues with with operation of the BD-C6500 and, previously, with the BDP-2500. I've dealt with them on the phone, sent e-mails, consulted their error-riddled (dead links) website, and even written letters to executives (no reply). When they do respond, it's nonsense or a denial. Bottom Line: Don't buy Samsung Blu-ray, and probably shun their products altogether.

Why should I have to go through all this? Redoing all the network connections is hardly a simple task. I already did it once (unnecessarily!) on Samsung's advice about another problem. (There was a simpler fix, but Samsung's tech idiots didn't know about it.) Besides, there's no guarantee that, after I spend an hour doing this, the activation code will stick. Lately, it has sometimes. When a glitch such as this comes and goes even though I change nothing, it's obviously a flaw at Samsung's end. After almost a year of reentering activation codes, I just have a link on my computer to make it easier to do -- except that it means running upstairs to my computer each time I want to access Netflix. Bottom Line: I'm now shopping for some other toys (new video camera, larger computer monitor), and I'm automatically NOT including anything made by Samsung as a possibility. A company that ignores consumer complaints or gives nonanswers when it does respond is not going to get my dollars.