Samsung forum: Samsung STAR Program

I purchased a 50 inch LCD tv from you guys. Given that the parts that failed were incorrect parts for the circuit (10 volt parts in a 15 volt circuit) and that customer service only gave me the run around, I will never ever buy a samsung part again. PERIOD.

NO tvs,
NO cameras,
NO cell phones,
NO anything. And I will be telling all my friends at NASA the same thing.

PS. I noticed the stock falling for some time now. Maybe its the quality that is lacking. ?????

N.E.

From the Samsung website cited above:

"....Samsung is investigating how to reuse the recycled materials back into new cartridges.

...in other words, we want the old cartridges, so we can refill them, and sell them again as new.

I am a loyal customer & love my tv & have a lot of faith in your products but i feel that you have ripped me off! I purchased a 52" LCD tv a little over a year ago & now i am getting a horizontal bar on my tv that has multiple colors. I called and asked for help & you told me my warranty was only good for 1 year! the tv model is LN52A530P1FXZA. I purchased my tv in June of 08' & paid $3,300 for it. Now you are telling me that i should just BUY a new 1. You will not help diagnose the problem & tell me theres nothing that can be done! I have taken very good care of my tv & now an so stressed out and am out of $3,300! WOW ! I FIND IT UNBELIEVABLE that you guys do this to your loyal customers! How can you refuse to help & only thing you can tell me is to buy a new tv. If that is how you leave it I will never again buy anything samsung & you loose out on many loyal customers instead of TRYING to HELP! There are so many people that are being helped with the same problems. What about all the other 1's? Do you only reply to those who you already have an answer for?