another in the long line of Samsung plasma screen cracks
I purchased a top-of-the-line 63in Samsung 3D plasma (PN63C8000) on sale for around $3000 and less than 2 years later, while watching football, the screen went black (audio continued). Like everyone else here, I found a small, internal, spider-shaped crack on the panel (no history of any bumps/mishandling). I spoke with Best Buy (where it was purchased) as well as having it inspected at a local repair shop. Since the TV is no longer under warranty, I'm left to repair ($1500-2000) or replace the set. I was surprised to find online that so many other folks have had the same problem as mine (as well as defective capacitors in other affected plasma TVs with a class action lawsuit -> settlement to boot). Like many other folks, I have an older TV (of another brand) that is still going strong and expected that my newer, expensive TV would not die a spontaneous early death from the failure of the panel (presumably due to a defective screen, based on how widespread this problem has been).
From Samsung's perspective, I understand why they would not want to simply replace TVs likely cracked due to accidental damage. But these are internal cracks, in multiple, multiple sets. This is a manufacturer's design or construction defect. Samsung has the opportunity to stand behind their products and offer solutions to keep their customers satisfied. These are customers that evidently spend hundreds to thousands of dollars on electronics every year, and are a vocal force to encourage others under their influence to stay away from all Samsung products due to poor customer service experiences and perceived defective products.
I wish to add my experience to those above and will not be surprised when this becomes another class action lawsuit. Samsung, at the very least, should offer customers a discount towards a replacement TV (thereby potentially turning an angry ex-customer into a somewhat-satisfied current customer).
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