Samsung forum: Internal Crack on my TV panel

Good news! Samsung called me back! Unfortunately they gave me the same old crap that everyone else is saying. Claimed they have done "extensive" testing and found that the kinds of cracks I have are due to an external heat source. BS My TV is mounted to a wall with no heat sources anywhere near the TV and the cracks are within 5" of the top of the TV and about 1 foot down from the ceiling. I supplied pictures of the room so they can see, but I guess that doesn't matter. There is no fireplace or even lights anywhere near this thing. Talked to some call screener first (Stanley), then transferred to a supervisor (Zab) who repeated (to the word, as if it's coming from a manual called "How to treat ur customers like dumb *****") the same BS. Now have been transferred up the chain to the next group. This is their top of the line TV that retailed for $5K!! How can they fight customers who have an obviously defective TV and claim that it is our fault? Why would anyone want to go thru what everyone else is saying is a nightmare process if it's their fault. If I busted it, I would just bite the bullet and buy a new one. My home owners would even pay for most of it! It's about principle! New trans #: 4113214665

Have you made any progress with this matter I have the same problem I have a 43 inch plasma and woke up to the same crack in the up right hand side same response that there was damage to it but was not there was no one home that whole day they said that they would pay for the parts but not the labor I am just wondering if there was any thing that I can do I have just called and trying to see maybe a lawyer can help. Let me know please

Ok, i'm not sure if I had less trouble than you guys because of the tightness of UK consumer law or our engineers generally aren't such *****. I phoned up costco, who directed me to the US where I was given a lot of crap about having to pay for an engineer and he'll probably say its physical damage and I won't be covered. The first guy I spoke to was very sympathetic and seemed to be trying to help but the second women just blasted me back immediately stating I would have to pay.

Pissed off I thought i'd try phoning Samsung directly and I gave her the details and explained the TV screen cracked and they had given me a faulty unit and I wasn't happy. I let her know there was no surface damage whatsoever so she said she'll send an engineer out.

The guys came, looked at my TV but didn't say much. The invoice they left stated that I had assured them the damage was not due to misuse and a week or so later they phoned to inform me they were repairing it and would return it. This has all taken a long time as my TV broke before the new year and they haven't yet returned it but i'll chase that up on Monday if I haven't heard from them.

with thousands of us in this forum

I contacted the place where I bought my tv and they are taking the hit that Samsung won't. Thanks to badcock I am lucky to have a new tv on Saturday. But was not easy I threatens Samsung with a lawyer wish I was looking into a couple of. I wrote a letter to the president of Samsung because they won't give you a darn phone number almost a week and no reply from them. But this info that everyone needs to know the service place that Samsung use here in the Brandon fl area told me this it is a flaw in Samsung plasma TVS that is covered under warranty it is just Samsung tryin to not pay it he has ran into to this alot and told me about contacting a lawyer because it is sad thy they won't fix it. Once I contacted on of the lawyer there quote was how sad an American family with out a TV if anyone needs his info I will be happy to help and can let you see the letter my father in law helped me with. Also if you read on your repair ticket it will say that the tv is covered under warranty for the labor and parts of this problem we r all having

I'm in the same boat, but with two TVs instead of one. Yay. We bought them at Best Buy, so we won't be getting any help there.
You can contact me at whelanrlabcd@gmail.com

I have the same thing happen to my Samsung plasma tv just yesterday. I have a 58 inch. The tv started with a stuck green pixels first and all of a sudden just shut off. When I came closer, I was shock to found out there's a crack, and I was so puzzled how did it happen when no body touched it. Then I realized after I inspected it that its internal. The problem is, my warranty run out, I bought mine 2 yrs ago.

You're in the same boat as many of us unfortunately. We have been fighting this since November 2011 now. We are still waiting to hear from the New Jersey Attorney General and our news station here. Recently a resolution specialist contacted us from Best Buy to see if he could help us out So we continue to wait. Samsung most definately knows it's a defect. It seems they offer everyone the same "deal" which is that they will cover the parts but you have to pay for the labor which would cost more than the tv itself. Whatever you do DO NOT take this deal!!! They are ripping people off with this. Contact EVERYONE you can about this including the BBB, FTC, Attorney General for your state and New Jersey, your local news station and Best Buy. Do not give up. We continue to find more and more people going through this all the time and eventually this will catch up to Samsung. I for one will not back down from this. If it comes down to a class action lawsuit so be it. Feel free to contact me if you need to zencapri@yahoo.com

we just had to pay for our tv to be fixed i think that its stupid what they are doing to people the same thing happen to our tv i think they need to pull the tvs off the shelfs and fix everyones tv that bought one they need to honner their warenty but they wont maybe if everyone reports them to the bbb then something might change they need to stoped i will never buy another samsung thing again so i no how you feel cause i have been fighting with them for 6 months and got no where so good luck and i hope something works out for you

The same thing happened to me. I bought the PN-58C8000 Plasma TV in 2010. One night, I hit the power button to turn the tv on and I heard a buzzing sound with pitch black screen. Would not turn on. I called Best Buy due to I had bought an extended warranty through them. My Samsung 1 year warranty had expired. The technician came out, looked it over and was puzzled. He took out his flashlight and shined on screen. There was a large bell curve crack starting from the top of the tv to the bottom right corner of the tv. You have to look close. There was also a smaller crack in the upper right corner of the screen. I was shocked. The technician confirmed that there was NO external blunt trauma or physical damage to the tv. Best Buy immediately replaced the tv with the most comparable model which was the PN-59D8000. It arrived last Saturday. I would suggest that perhaps for future purchases, many should consider an extended warranty. Even though the Best Buy Warranty was good to me, they are the most expensive out there. I may not go with them again. I will probably purchase a warranty through SquareTrade, Xpresserv, Mack which offer the same coverage at a fraction of the cost. All of these received an A rating via Better Business Bureau (BBB) except for Best Buy which had no rating. I attached a link.

http://plasmatvbuyingguide.com/hdtv/warranty-reviews-squaretrade.html


Let me say that Samsung's behavior with some of you is shameful. Do not stop. Take them to small claims court.

Best of luck everyone..

Mohawk

Had the 51" TV for 10 months (model PN51D490A1DXZA) and the other day was watching some TV with the family and one second it is the perfect plasma I had come to love and the next second the bottom 3rd of my screen goes multicolored bars and stripes. Turn off the TV and notice a star looking spider crack in the screen near where the cable inputs would be in the back of the unit. Upon moving my hand over it, the crack is not on the outside glass. I sent pictures in today Ticket # 5103152097 and showed both the crack close up and up far and also showed the fact that the TV still gives off its perfect crappy mirror like reflection proving that the crack is inside of the main glass piece as if the crack was on the outside, you would see the crack in the reflection the TV gives off if it was on the outside. Let's see how long this will take. If I go to small claims, I wonder how much restitution I can get for not getting to watch the masters on my favorite TV.

Last year I posted here with the same issue as everyone else. I did my homework, followed suggestions in this thread and eventually, used information in this thread to get a replacement TV from the retailer. Some months later,(five or six) the TV stopped working again. Only this time the power board was blown. The TV was still under warranty so I put in a repair ticket and a local shop came out and replaced the power board. Problems with video remained and so the video card was replaced. Finally the screen.

Those of you who know what's in one of these TV's know that I now had a second "new" TV. Now, a year after all of that the screen is beginning to exhibit signs of failure again.

I love plasma TV's. They have the best picture quality and the good ones are very good. I am now convinced the problem is that Samsung is just a very low quality plasma producer. I will buy another plasma television, just not a Samsung. The way Samsung has handled this issue causes me to avoid ALL Samsung products simply because of customer service issues.

I HAVE BEEN A AVID SAMSUNG CONSUMER FOR SOME TIME.. I CAN'T BELIEVE THEY WOULD TREAT US WITH DISRESPECT. THE PERSON WHOM CALLED US COULD NOT SPEAK ENGLISH AND NO FILE TO TELL US WE BROKE OUR OWN TV.....TO BAD ..SO SAD THEY SAID IN A THICK SPANISH ACSENT!!!..THIS CONVERSATION WILL RETURN!!

My pn59d550 just did the same thing. I called cust service. Then sent to a tech who said I damaged it. So I called back and got the to transfer me to a manager, who then transferred me somewhere else. The woman told me Samsung will pay for the panel if I pay for the labor. A couple handled is much better thaj the 1400 I paid for the tv. Of course this was today and the tech hasn't contacted me back yet, so we'll see

My LED TV had an internal Crack ( a star) behind the protective screen, I ve been fighting with samsung the office of the President that is a real thief, finally the BBB is protecting Samsung as they pay them a lots of Money to be part of the BBB. The Engineer Technician said that I impact the TV, though it does not have any mark of external damages. They said is like you put flat ice in a plate and a plastic film on it and you break the ice with a finger, the plastic film won't be broken.
I told them they cannot prove I damage it if theres no trace of damage and there's no witness seeing me impacting my 4 month TV.
I contacted a Company to repair it they charged 1700 usd to replace the screen, so I bough a new TV.
I just cannot believe how bad this company treat their customers, please in every subject write DO NOT BUY SAMSUNG THIEVES, it has to be advertise everywhere...