Plasma Cracked after setting up Stand according to Manual.
<div>Original Date</div><div>Thu, Aug 25, 2011 at 3:20 PM</div><div> </div><div>subject</div><div>ticket #'s 4112032176/4112099533/ and most current: Executive Customers Relation department
(ECR) with the ticket number 3101046862, and the issue is under negotiation.</div><div>You will get a call from our ECR department withing 24-48 hours for further assistance.</div><div> </div><div> </div><div>I purchased a new PN64D8000 S/N Z33RCJB501995T Version I101 and the screen cracked while picking TV up onto its own base I send photo's in and Samsung determined it was negligence or that I somehow cracked the screen by dropping it or hitting it. I currently am in the process of replacing all my household appliance with Samsung equipment and am going to reconsider this move as I am not only insulted but am also feeling hurt that I never got to watch a single show on this TV. It was brought in by the TV company we plugged it in then I entered the info through the wireless connection. The next day I had some help so we installed the stand per instructions while TV was still in packaging. The sound works no picture and my 3d glasses and surround sound just arrived to a non working unit. My ticket number which is rejected is 4112032176 my phone calls to Samsung resulted in nothing as far as help or recommending recourse. I even asked if a local repair man can determine if the cause was from the TV's own weight or my negligence but I was flately told that I can not even ask the person making the assessment to why this is the case. So I have a brand new broke TV I spent around $3000.00 for and am looking for someone to at least explain to me why this is my fault as I did everything according to the instruction manuel.</div><div> </div><div>I recieved the same negative response but put in a much nicer manner where the ECR rep sympathised with me telling me there was nothing they can do and that my case was limmited to myelf after spending much time contacting and attorney and my own television repair man I was directed to a board where I found several hundred complaints all with similar issues as myself. After day's of research and an overwhelming feeling of being a victim taken advantage of by a large corperation one up until now that I supported happily for 5 years. Thankfully I found http://forums.cnet.com/7723-13973_102-340997-4.html?tag=contentMain;posts on these boards I found hundreds of other complaints from people who also felt taken advantage of and most importantly I found a post which showed me that the State of New Jersey has already intervened to provide relief for many of those that Samsung had simply tried to brush under the table. Luckily and thankfully, I was directed to the New Jersey Attorney General's office where I found much information on what types of recourse I have. I must say I am somewhat disgusted that I was put through Hell by your so called customer service divisions. The fact that I recently purchased all top of the line Samsung appliances in my kitchen is seriously making me consider cancelling my order, I have spent over $10,000.00 USD over the last 3 years purchasing all Samsung electronics and appliance but this one bad experience will change my feeling towards your brand and your level of service forever. Just so you see I am sincere I am including the links to the New Jersey Attorney General's office as well as my intentions to follow through with the Federal Trade Commision along with the Pennsylvania Attorney General I am also considering filing a small claims complaint with my local Distric Justice. In a nut shell I will exhaust all avenues available to me under the law's of the states of New Jersey, Pennsylvania and the United States Federal Government. The simple consumer does have voice which should be heard not berrated and laughed at, as I will swear these facts in any court of law that the TV cracked as I was installing the base per the instructions located in the User Guide and the fact that your people told me I am going to be stuck with a $3000.00 paper weight is unnaceptable to me. Hopefully next time someone purchases a brand new TV that breaks under it's own weight you don't have your Team sight that is unaivalble to question by the consumer simply sight IMPACT marks and not even afford me the curtosey of a technician to hear and see my claim at the site of the problem. I have had this TV for three weeks now and haven't got to watch one movie or show the TV is still in it's original plastic wrapings which were never removed. </div><div> </div><div>I am going to expect someone to provide me with some information other then it's your fault and we are sorry and feel badly for you. This answer of Feeling badly for me and not being able to help me is not going to work anymore. I would like an immediate resolution to my problem or I will simply put it in the hands of the courts.</div><div> </div><div>Thanks for your time.</div><div> </div><div>Regards,</div><div> </div><div>Constantine (Dean J) Costopoulos</div><div> </div><div> </div><div> </div><div>I can personally state, the Office of the N. J. Attorney General, through its Division of Consumer Affairs, were instrumental in the resolution of a warranty dispute I had with Samsung.
If you check the following links, you will see Samsung entered into a legal agreement with the N.J. Attorney General's office, following an investigation into Samsung's possible violations of the New Jersey Consumer Protection Act and " the companys business practices related to repairing home appliances under warranty or service contracts".
Office of the Attorney General News Release:
<a href="http://www.nj.gov/oag/newsreleases09/pr20090804c.html" rel="nofollow" target="_blank">http://www.nj.gov/oag/<wbr>newsreleases09/pr20090804c.<wbr>html</a>
The Actual Agreement: (PDF)
<a href="http://www.nj.gov/oag/newsreleases09/20090804-Samsung-America-Inc.pdf" rel="nofollow" target="_blank">http://www.nj.gov/oag/<wbr>newsreleases09/20090804-<wbr>Samsung-America-Inc.pdf</a>
If the posts in this and other threads are true, then Samsung would be in violation of the AVC Agreement they signed last August, in which case, the alleged violation should be brought to the New Jersey Attorney General's attention. The easiest and fastest way to do that is to complete and file the online complaint file here:
Online Complaint Form:
<a href="http://www.nj.gov/oag/ca/ocp/ocpform2.htm" rel="nofollow" target="_blank">http://www.nj.gov/oag/ca/ocp/<wbr>ocpform2.htm</a>
or if you prefer, download, complete and mail an Official Complaint Form, here:
Official Complaint Form: (PDF)
<a href="http://www.nj.gov/oag/ca/complaint/ocp.pdf" rel="nofollow" target="_blank">http://www.nj.gov/oag/ca/<wbr>complaint/ocp.pdf</a>
One should not hesitate to use these Governmental agencies where necessary, as they were specifically established to assist and protect you, the consumer, from unethical and/or illegal business practices.
Best of luck to all. </div><div> </div><div>
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