Has anyone got recent help with this issue ?
I would first like to say that I apologize if I come across as rude or incredibly angry, but at this point I am.I have been given nothing but the run around and excuses since I had my first problem with my Samsung TV up until today.And quite frankly I am fed up and tired of it .
. I purchased the SAMSUNG 50'' TV on 02/11/2011 . The problems began not even a month later. I had just come home from being gone for the weekend and turn on my TV ,when I turned it on it has a fuzzy,almost cracking sound that I had never heard before,but the picture seemed fine,so I just assumed it was the humming noise that most flat screens do. I then sat down and turned the cable to a show, and noticed something weird on the left hand bottom of the TV screen,upon looking closer I saw that it was a crack inside of the TV.
I immedietaly called BEST BUY and was transfered several times and basically told that what I described to them was physical damage. I then asked how could you possibly make that conclusion on something you have not even seen in person? I must have told him that there is no way or possibility that this was physical damage at least 10 times throughout our conversation and was more or less made to feel like I was lieing or that I had no clue what I was talking about . I do know the facts, physical damage means PHYSICAL and when I am gone all weekend andcome home to a cracked screen,
I am competent enough to know that I did not damage it , and that it has to be an internal issue. That scenario or that maybe a ghost broke it , is all I can come up with . Finally this man says to me well basically your only option is to leave it alone, or we can have the geek squad come out ,however they will most likely charge you for the visit , being that he had already made his conclusion it was physical damage without even seeing the TV. I was so infuriated and upset that I just gave up . The crack hadn't affected the picture and It was very clear I was going to get nowhere with BESTBUY.
Now let's fast forward to about 5 months later .....I ran to the store to get groceries and come back home, start setting the TV up to watch a show....and go to turn the TV on and....nothing but a black screen....I heard the startup sound like it tryed to turn on and nothing. I went around to the back of the TV and unplugged everything, plugged it back in and still nothing. I then noticed that when I tryed to turn on TV the red power light blinks for several seconds, so I thought that maybe it was the type of TV that had a reset button. I looked everywhere and could find nothing ,then i tryed holding the power button on and again nothing. This time though I saw something in the reflection of my living room lamp , and upon further inspection see 2 huge cracks about 2 inches up from the original one. I COULDN'T believe it . !!!!!!
So now I have a TV that is not even 7 months old, with a crack that appears after a month, 2 more appear 5 months later and now I am out about 800$ to no fault of my own ,except that I did not research this TV or all the problems people are having with this happening throughly enough. The complete disregard that SAMSUNG and BESTBUY have shown me and this issue or enough to make me never want to buy from you again , and not only that warn every person I encounter to never buy from you again. What myself and others know to be true is that ,not doing right by your loyal customers and resolving these matters costs you much more in the long run than just fixing the problem. You are not only losing that one customer,but the current and potential customers that person reaches through thier horrible experience with the company and all the people they inform and so on.
Since I am fairly certain by reading what hundreds of other people went through with this same issue and same two companies,and it being ignored I am going to put my foot down and do everything in my power because this is not right. I am not rich, I am not a frivilous person who spends money like water,if I could just go out and spend money like that believe me I would just go buy another TV than to have to go through all this trouble and hassle. I will not be quiet and I will keep shouting until someone hears me and this is fixed. I have contacted a number of agencies regarding this matter including the Better Business Bureau ,Fair trade comission, Ripoff report and a few others that work within the newspaper and journalism students etc.
Any input or things that worked aside from the things I mentioned that I have done , would be GREATLY appreciated....I will sift through the rest of these posts to ensure I did not miss anything.
p.s , like clockwork the BESTBUY tech came this morning and instantly said it was physical damage =/
and as expected said "he has never seen this problem before "
Was this reply helpful? (0) (0)