Re: Did get a refund ... but ...
Yes, I recommend you still file a complaint with the N.J. Attorney General for their records, as, due to shady past practices concerning warrany and service contracts, Samsung entered into an "Assurance of Voluntary Compliance (AVC)" with the N.J. Attorney General.
That agreement (in part) requires Samsung to:
1) Make available a customer service manager and/or supervisor when the consumer calls the toll-free customer service telephone number and makes such a request.
2) Respond to consumer complaints or requests for refunds, credits or other adjustments within five (5) business days of its receipt of the consumers telephone call, e mail or letter.
(Full details of the agreement are at the link shown in Post 65.)
If you live in N.J. or reside nearby, you could file a Small Claims law suit to recover lost income from having to take time-off from work. If you win your case, you will also recover all costs involved in filing the suit. Or, if you prefer, you could write a letter to Samsung demanding reimbursment for lost income as a result of their failure to comply with the AVC they signed with the N.J. Attorney General.
From my own personal experience, you have to be very firm (but polite) with anyone you deal with at Samsung, especially the individuals in their so-called Support Group.
Hope you have a better experience with whichever brand HDTV you buy as a replacement. Good luck.
You could also try charging them a storage fee for having to keep the dead "White Elephant", while they resolved the warranty issue.
Was this reply helpful? (0) (0)