Samsung forum: White Dots on Samsung 42" DLP and more every day!

We have the same television, purchased in November 2006. I have seen reports of customers having to pay for service/repairs only, with parts covered by Samsung. Any idea how to make that happen? I understand that service would not be covered outside the warranty, but shouldn't the defective parts be replaced at no charge by the manufacturer? I would file a complaint with the local Better Business Bureau, if that would help speed the process? I have seen requests to file a class action suit, but I am not interested in that, if this can be fixed easily!

It would be great if you guys posted the specific phone numbers, addresses and anything else needed to make a formal complain with the BBB and Samsung as well so that way anyone else following this thread can easily take the same action as you did.

My name is Victor and my TV set is a Samsung DLP 50" about 2 yrs old. I have a large oval ghost like spot right in the middle of my set (the size of a football) and now I have about 14 small dots with variable size (1/8 to 1/4" in diameter) and they keep on growing in number like a bad virus.

If anyone finds a solution for this problem, please post it here so we can all benefit from your effort.
thank you

Please post the specific phone numbers, addresses and anything else needed to make a formal complain with the BBB, Samsung or any other entity such as State Attorney or what have you. Let's all try to hit the same target

I filed a complaint with the BBB in New Jersy against:

Samsung Electronics America Inc.
400 Valley Rd Ste 201
Mt Arlington, NJ 07856-2316

Got a response from:

Janice Croux
Service Representative
BBB Complaint Department
trenton.bbb@bureaudata.com

Then got a call from Samsung:

Jennifer in Customer Service
Fax Number 973-529-0379

Jennifer was very pleasant and offered to cover parts, but not install. I said I wanted to hear from the local tech to determine what they would charge. Local tech said $200.00. At this point I said OK. Tech showed up, fixed the set, and left without leaving a bill for services.

I am thinking that Samsung must be getting inundated on this issue and they are starting to do the right thing.

Set works fine. Hopefully for a good long time.

Thank you for contacting BBB regarding your complaint.

We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the state agency listed below:

STATE OFFICE OF CONSUMER PROTECTION


Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.

Sincerely,

Janice Croux
Service Representative
BBB Complaint Department

Figures. Well hopefully you can get help with the state office of consumer affairs. I'm still awaiting a response from the one in Texas.

bought a samsung DLP 46 inch from conns about 4 years ago. only worked well for about 6 months. have replaced 2 color wheels, 3 bulbs and spent several hundred dollars having techs look at it. Samsung will do nothing...hey don't care,,what we should do is complain to the BBB about the stores that continue to sell this defective equipment...conn', walmart, etc. then maybe something will happen..