Samsung forum: White Dots on Samsung 42" DLP and more every day!

by: macro50 March 30, 2009 7:45 AM PDT

Like this

0 people like this thread

Staff pick

White Dots on Samsung 42" DLP and more every day!

by macro50 - 3/30/09 7:45 AM

I've seen way too many posts on the web concerning the same problem- Samsung MUST fix this or will surely lose MANY CUSTOMERS, that were previously loyal. Our unit is 2 yrs. 4 mos. old. Samsung tech support says problem "sounds like" the DMD board. When asked if there was a recall, they replied no. When I asked to file a complaint, they sent me to Josh, employee #44, in the Executive Customer Relations Dept in New Jersey.
Josh would not comment or acknowledge any other customer complaints and confirmed there is no recall. I aksed Josh #44 several times about the frequency of this very expensive problem and finally got him to admit I was not the only one calling about the issue.

Samsung, if you truly are not going to stand behind your product and fix your LAME DLP's in the market, you must be hurting severely financially right now and have made the business decision that it is worth losing the many unhappy customers as opposed to owning the mistake. I can assure you if I do not get satisfaction from Samsung, I will tell everyone I know that Samsung is not the company we all thought it was. This is a very short-sighted decision if you don't change it Samsung- it will cost you dearly in the long run.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close