White Dots on Samsung 42" DLP and more every day!
by macro50 - 3/30/09 7:45 AM
I've seen way too many posts on the web concerning the same problem- Samsung MUST fix this or will surely lose MANY CUSTOMERS, that were previously loyal. Our unit is 2 yrs. 4 mos. old. Samsung tech support says problem "sounds like" the DMD board. When asked if there was a recall, they replied no. When I asked to file a complaint, they sent me to Josh, employee #44, in the Executive Customer Relations Dept in New Jersey.
Josh would not comment or acknowledge any other customer complaints and confirmed there is no recall. I aksed Josh #44 several times about the frequency of this very expensive problem and finally got him to admit I was not the only one calling about the issue.
Samsung, if you truly are not going to stand behind your product and fix your LAME DLP's in the market, you must be hurting severely financially right now and have made the business decision that it is worth losing the many unhappy customers as opposed to owning the mistake. I can assure you if I do not get satisfaction from Samsung, I will tell everyone I know that Samsung is not the company we all thought it was. This is a very short-sighted decision if you don't change it Samsung- it will cost you dearly in the long run.