Good 'ol customer service!
by BoiseLCD - 3/20/09 3:09 PM
In Reply to: Same issue by ahelms10
Have you ever wondered how many times these people have actually been helpful to someone calling in with a broken device. They act like it's not common place for these things to die. Unfortuanatly with todays standards and mass production shorcuts, electronics drop like flies!
So why the whole rediculous routine of:
"UNPLUG YOUR UNIT FROM THE WALL AND WAIT FOR 30 SECONDS. NOW PLUG YOUR UNIT BACK INTO THE WALL, MAKING SURE THAT YOU HAVE APPLIED AT LEAST TEN PUNDS OF PRESSURE WHILE INSERTING IT INTO THE RECEPTICAL.
NOW, CLOSE YOUR EYES AND REPEAT AFTER ME. 'IN THE NAME OF THE GREAT AND HOLY MASTER OF ALL THINGS ELECTRICAL, I COMMAND YOU TO ARISE FROM YOUR CURRENT STATE OF AFTER LIFE IN THE ABYSS OF THAT WHICH DOES NOT FUNCTION ANY LONGER. I COMMAND YOU! I COMMAND YOU!!...'
OK, NOW I'M GOING TO NEED YOU TO CROSS YOUR EYES AND PAT THE TOP OF YOUR HEAD WITH ONE HAND, WHILE RUBBING YOUR TUMMY WITH THE OTHER HAND.
HMM, THAT DIDN'T WORK EITHER HUH? WELL LET'S TRY THIS..."
Why do we have to go to sites like this or Fixya.com or BoiseLcd.com (plug) to get information on how to fix THEIR defective goods? The least they could do is maintain an open knowledge base for the support of their garbage when it dies on the day after the warranty expired. But instead we get to call up a bunch of clowns who are probably laughing at us as we do tricks for them.
"NOW HOLD THE UNIT'S BUTTON DOWN FOR 8.5 SECONDS. NO MORE, NO LESS..."
Now that I'm done whining, let's get to your TV. Unfortunately I don't have any past experience with this model, but I can tell you if you leave it unplugged from the wall for a while, you'll probably get it back to the blue LED light flashing when you plug it in again. Not that that's helpful to you.
So let me ask, is it an LCD panel TV, or LCD projected?
IE. if you lightly ran your fingers across the screen when it worked, did it look like the image was water under your finger tips?
I only ask because the two types of TV's have totally different types of guts inside them.
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