Samsung forum: Samsung LCD LNS5296D will not power-up.

besito27,

There's not a known issue I'm aware of, but you can call the service line to see if they know of anything. 800-SAMSUNG.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
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You have the same problem as that post?

It's possible that two televisions can experience the same symptom without it being a "known issue". That said, we can repair it (free of charge within warranty) through our service center.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Have you ever wondered how many times these people have actually been helpful to someone calling in with a broken device. They act like it's not common place for these things to die. Unfortuanatly with todays standards and mass production shorcuts, electronics drop like flies!

So why the whole rediculous routine of:

"UNPLUG YOUR UNIT FROM THE WALL AND WAIT FOR 30 SECONDS. NOW PLUG YOUR UNIT BACK INTO THE WALL, MAKING SURE THAT YOU HAVE APPLIED AT LEAST TEN PUNDS OF PRESSURE WHILE INSERTING IT INTO THE RECEPTICAL.

NOW, CLOSE YOUR EYES AND REPEAT AFTER ME. 'IN THE NAME OF THE GREAT AND HOLY MASTER OF ALL THINGS ELECTRICAL, I COMMAND YOU TO ARISE FROM YOUR CURRENT STATE OF AFTER LIFE IN THE ABYSS OF THAT WHICH DOES NOT FUNCTION ANY LONGER. I COMMAND YOU! I COMMAND YOU!!...'

OK, NOW I'M GOING TO NEED YOU TO CROSS YOUR EYES AND PAT THE TOP OF YOUR HEAD WITH ONE HAND, WHILE RUBBING YOUR TUMMY WITH THE OTHER HAND.

HMM, THAT DIDN'T WORK EITHER HUH? WELL LET'S TRY THIS..."


Why do we have to go to sites like this or Fixya.com or BoiseLcd.com (plug) to get information on how to fix THEIR defective goods? The least they could do is maintain an open knowledge base for the support of their garbage when it dies on the day after the warranty expired. But instead we get to call up a bunch of clowns who are probably laughing at us as we do tricks for them.

"NOW HOLD THE UNIT'S BUTTON DOWN FOR 8.5 SECONDS. NO MORE, NO LESS..."



Now that I'm done whining, let's get to your TV. Unfortunately I don't have any past experience with this model, but I can tell you if you leave it unplugged from the wall for a while, you'll probably get it back to the blue LED light flashing when you plug it in again. Not that that's helpful to you.

So let me ask, is it an LCD panel TV, or LCD projected?

IE. if you lightly ran your fingers across the screen when it worked, did it look like the image was water under your finger tips?

I only ask because the two types of TV's have totally different types of guts inside them.

Chris

Message was edited by: admin to remove signature ad link which is prohibited in these forums.

the blue light did turn on after I plugged the tv back in after about 30 min

The tech who fixed my television told me the same. He replaced 5 capacitors on the power supply with higher voltage capacitors (16) and all is well. Total cost was $290.

I probably won't go to the trouble of complaining to Samsung but it is unlikely to get my business again.

My posts were purely my opinions; and I stated them freely because I believe in freedom of speech.

Did I use profanity? Did I insult anyone on a personal level?
NO.
I was simply trying to get these people to wake up and resolve these issues. And if Samsung is insulted by what I said, they need to correct the issue and start taking care of their customers, not stiffle their voices.

I will be heard.

I'm going to post this entire thing everywhere I can. Let people see how you and Samsung handle issues.

I suggest you leave the content alone. I will edit anything you deem inappropriate. This issue needs to stay out on the table. To just simply delete everything is not right.

And If you want me to provide people with repair advice on your web site, why can't I post a link back to my own? You make it sound like I have evil intentions by trying to spread the word about my services. Of course I want to get my name out there. Why not?

I apologize for my sharp tongue. You're right, it won't help being sarcastic or ill tempered. I forget that sometimes.
(But it sure is fun!)

And I guess there's no sense in even complaining about my prior experiences with customer support. Even if I were to convince someone that there are way too many unsatisfied consumers out there today, what could be done about it? It's not up to any one person to change it. One person can't change it. We can only do our own part in making things a little better. Whining about the past won't help.

The world will turn, circuits will burn, and people will learn.

I'll just let things be.

-Anonymous

..Yaa!

Message was edited by: admin to remove sig. I know your sig is intended to be a joke, but it actually goes to a site that is improper for these forums.

I pulled the back off my LN-s5296 to check the power supply board. Just follow the power input lines and its located on the lower left of TV...u have to take off another cover but not an issue. I had read about some capacitors being blown and was going to check it out for myself. Wouldnt you know it...there were 5 blown caps....u can see the tops of them bulged out with some black crap seeped out. Unpluged some cables and unscrewed the board. Fired up sodering iron and took off all 5 caps these where the 1000uF mentioned by other people. Im of to buy some Caps and will post if it was successful.

This is a very common problem in LCD's today. And not just with Samsung product. All LCD's have this issue.

Could someone with Samsung please explain to us why capacitors fail so often? And what steps have been taken to cure this problem?

Can we expect this issue with product being made today?

Are they just 1000uf 10v thru hold caps? or are they surface mount?

My TV died on my this weekend and I started looking around online for some info and found this thread. I pulled it apart and sure enough the caps were blown. I went to a local place to get replacements (http://www.intertexelectronics.com/product12330_cpath87_256.html) and you can also get the caps online at that address for $.30. Replaced the caps and the TV turned on and is working fine. If you've got soldering experience and some electronics knowledge, take this route and save yourself some cash.

This just happened to my LNS5296 this morning ... we bought it around Christmas-time 2006. It was working perfectly yesterday.

Someone has to bring all this to Samsung's attention ... I've seen at least 50 people in forums/blogs complain about this exact same problem I'm having. It's very frustrating!

rugbyeightman,

If it was clicking, or attempting to turn on, we have a thread here addressing these issues, and offering a free inspection and repair, regardless of warranty status.

http://forums.cnet.com/5208-13973_102-0.html?threadID=357687&tag=forums06;forum-threads

Feel free to participate. I'd like people to get helped, and if the symptoms listed there are what you're experiencing, I'd like to extend it to you and anyone else here having this issue.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Good info, but the link goes to 100 ohm caps, not the 1000 ohm required.

I have seen what appears to be MY issue on CNET and other Forums. My Samsung LCD TV is 2.5 years old. One day a month ago the set would not turn on. The Blue light is lit but neither the manual on/off on the TV nor the remote power button will turn the set on. I have followed the quick user troubleshooting instructions given to me by Samsung and clearly there is no obvious user error. All the posts I see seem to say the same thing. Namely the capacitors on the power board were cheap and have blown out.

I have no idea if this is really what is wrong with mine but I was hoping that if this were the case that Samsung would help me out. I called the customer service and asked for a rep to call me. A week later a rep called me. I explained my situation. The rep was testy and had an unprofessional demeanor from the start. She told me that Samsung had never heard of such and issue, that my TV was out of warranty and that my only recourse was to get it fixed on my own. I asked if she would like to have the citations of the numerous forums and blogs where this issue was discussed to consider the matter further. She said that I could fax them in if I wanted to but that there was not going to be any further acknowledgment of this issue. I asked her if I could have an email address to forward the info. she said not she can't correspond that way. I asked for her name and she said she can't give it. I asked for an employee identification and all she would give me is "Susan". My demeanor was cordial. Hers was not. Frankly she did a lot of damage to the Samsung image on that call. If handled more respectfully and with more understanding --even with the same result-- I might have let it all go. Instead I was left feeling that Samsung makes disposable products that they will abandon responsibility for as soon as legally possible. The Mitsubishi and Sony TVs have purchased over the years have lasted 10 plus years without a penny spent after sale. To have the most expensive TV I have purchased blow out after 2+ years is very disappointing. I will take the TV to a Samsung Authorized Repair to get this fixed. But if it turns out to be the capacitors -- and I'm left holding the bag, this will be my last Samsung purchase and I will be back on-line to spread the word.

If any of you have any advice for me as to how to proceed I will be pleased to listen. By that I mean either practical advice on how to diagnose and repair this issue economically, or how to deal constructively with Samsung to get better satisfaction. I am a reasonable guy. Perhaps I don't have the right perspective on this matter, but at this point I am feeling that Samsung has not comported itself in a manner in keeping with a company I want to do business with again.