Samsung forum: White Dots on Samsung DLPs

Also, these artifacts do not show up in the DDP1011(L8) test patterns but they do show up in the DNIe test patterns!

Hi HDTech,
I have just recently recieved the "white dot" gift. Lol Im not sure if this is the proper place to be talking about this issue, hope it is.
My 56" Dlp is just barley 2.5 yrs old. I had no idea that so many people are experiencing the same issue. Thought I was going to be forced to buy another TV already. So after reading as much as I could, it seems that Samsung is doing something about this. My only concern is that I am In Canada. Is there anything I can do to properly start the process, if even possible up here?

Thanks

I have posted this on another cnet forum but thought I would share here. I recently started getting the white dot problem. After several failed attempts to get help from Samsung I was transfered to the ECR where they said they would repair the unit and refered me to a local service agent. The agent refused to fix the set until we got an extended warranty as they have had problems getting samsung to reimburse them for this repair in the past. When we contacted the ECR the second time we were refused the extended warranty and any type of repair or reimbursement. We have filed claims with the BBB and the NJ department of commerce. Will keep everyone posted as to any response we get. Several people have posted ont he other thread that contacting these agencies got a response from Samsung.

how about this?

http://www.lilyspadlabs.com/pictures/TV/wd1.jpg
http://www.lilyspadlabs.com/pictures/TV/wd2.jpg

chrisyeh1031,

Unfortunately, a few forum members have decided to issue legal threats on the forums. At this point, I can no longer assist, except to step in and advise you to contact Samsung's customer service directly with your transaction number. You can reach them at 800-SAMSUNG. They'll be able to assist further and explain the available options.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

chrisyeh1031,

Yes, that's the case number and they'll be able to access that at the 800-SAMSUNG line.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

My Samsong HL-S5687W had white dots and I payed to have it repaired.
I did report this to Samsung (my transaction number is 2011786338) and was told my model is not covered in the current program.
The problem was a bad DLP chip. The cost of the repair was $464.38 for parts, labor and tax.
I had the factory recommended service provider do the work. (They were very familar with the white dots and knew exactly what to do.
I also called two other TV Repair places and got two very differant answers.
I am saving all my paperwork in the hope that Samsung will eventually admit to the problem.

3 days ago i had 3 white dots sho up on my Samsung 50" dlp mod. HL5076sx...I contacted samsung and they said my mod does not fall under problems. I would have to pay. Mine is only 2.5 years old.
Where can I start and join the class action suit?
Thanks

It was about this time last year I began noticing a white dot on my 46" DLP It would come and go and wasn't overly noticeable... but still pissed me off. Eventually, I decided to look into it. I believe it was this thread I found but it doesn't matter. I later called Samsung and, after a little friendly persuasion, convinced them to send someone over to fix it on their dime. (so it IS possible... you just gotta know what to say and how to say it.)

That was roughly 4 months ago. The repairman literally replaced the entire module inside.. not just the faulty chip. He pretty much told me I was getting a new TV out of the deal. I had no problem with that. Unfortunately, after just a few months, the dots (I have 8 of them and will probably have more tomorrow) are back. This time they're brighter than ever and, like I said, multiplying at a rapid pace. Naturally I called Samsung again. This time it wasn't quite as easy since they technically paid for the repair once and, according to them, that's all they'll do for a TV out of warranty. Needless to say, I didn't take that news lightly and fought it (in a pleasant way of course.) In the end, this worked. I've already talked with the company that's going to be repairing it. They said as soon as the part arrives, they'll come by and install it. Hopefully the current module was just defective because if I have to go through this all over again in a few months... ugh!! what a joke!!

Needless to say, despite the fact that they're kind enough to pay for the fix 2-3 years later, I will NEVER buy a samsung product ever again. It may be unfair since I'm sure they make a lot of great products that would/will never have any issues. But this whole experience has left nothing but a sour taste in my mouth. For a technology (DLP) that got such great press back in the day, there sure seem to be a lot of problems with them. I don't hear about these types of issues with Sony/Panasonic/Sharp LCDs... so that's where I'll be headed next.

Good luck to the rest of you. Don't give up... make sure they fix your set for free. It's the least they can do for building such a POS.

Hi. Bought mine in Nov 2007. Lamp is out and I now have 6 dots in 5 days. I notice this thread is from '09. Is it too late to get involved? Please let me know. Thanks. I think its disgusting how we are railroaded by the foreign technology machine. Thousands of dollars for a TV to have it last two years??? Why did my SONY Trinitron 27" last for 25 years?

I have DLP 6176 that I've owned for probably less than 2 years now. It was a replacement for a 5678 'that wet the bed' pretty much out of the box. They wouldn't replace the 5678 with the same so, long story short, I opt'd for an upgrade to the 6176 with several hundred $$$ more. Which, now being disabled and stuck at home, and on a fixed income, can definitely not afford. In hindsight I reckon getting another Samsung was a mistake.

Now I have these white dots that are taking over the screen. Several days ago I noticed one, which was annoying enough. Now I have 30 and growing. I don't remember paying for this lovely option.

Well I called 1-800-SAMSUNG and as it turns out, my set I'm told, does not fall under the repair that some seem to be getting. After talking with a supervisor, I'm then told to write a letter to the Corporate Office, IF I want to persue any further.

Now I ask....HOW is it possible for a company to take correct ownership of a problem on only 'some' sets and not others. I was told the last four digits of the required board/chip for my set doesn't end correctly with some Samsung god approved correct 4 digits, so don't expect Samsung to fix for me. I guess my days of even looking at Samsung products are done....This after I've gone out of my way to promote them and their product(s).

Can anyone help me understand why a big Corporation such as Samsung can acknowledge a problem, change XX% of them, and not do the same for the exact same problem in other sets?????

Thanks for listening,
RK

mtidwell99 - After talking with Samsung customer service and that persons supervisor, they told me to send a letter to Samsung Corporate - President.

Well, as to not waste time, I did that today. I explained what happened and how I feel it is unfair to fix 'some' and not others with the exact same issue.

I will keep you posted of any replies.

RK

I would be in on any class action case. I have seen youtube vidios of my exact modle with the same issue. From what I have read if your model is an older one your repairs may be covered.

President
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660

Be sure to list your phone number,I sent my letter less than a week ago and they called me last night and authorized an in warranty repair.

"Samsung has extended your units warranty for both parts and labor to cover the repair free of charge to you."

Good News....After contacting Samsung Customer Service, and refused, I was told to write a letter to the 'President' of Samsung. Well several days later I received a call and they informed me that they were going to extend my warranty and fix the 'white dots' free (labor and materials).
Being my set is only a couple years old I am still not certain as to why this shouldn't have just simply been covered, being it appears to be a big ole known problem. They informed me that the new DVM chip that will be replaced has been fixed to take care of this problem. One thing they did Emphasize was that they were extending my warranty for ONLY the white dot problem and that any other issues were not covered. I hope that isn't setting me up for another known problem as a result of the white dot fix.
Good luck to y'all and I'll post once actual fix is in place and it runs a week or so.
RK

President
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660