Samsung forum: Distorted sound on digital channels with model LN32A330 TV

We are investigating this issue.

--HDTech

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Peridot,

First of all, I apologize for the delay. We are already researching this issue, as several threads note the same issue. I have compiled a report, and it is being reviewed to see what can be done. Rest assured, I'm aware of the problem and working diligently on my end to resolve it.

I apologize for the lateness of our service tech. We worth with many good independent service contractors, and if you have a complaint with one, feel free to file a complaint at 800-SAMSUNG regarding this incident. I do know several of our technicians, and they strive to resolve the issues in a timely manner.

If you are still unhappy, call 800-SAMSUNG and ask that your issue be forwarded to our ECR department.

Thanks for giving us the opportunity.

--HDTech

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Stephanie,

I don't mind answering questions at all. I'm also here to listen to the issues that you're having, and I appreciate you taking the time to explain your issues. I am listening, taking notes, and compiling these issues as we go along.

At this point, I don't have a working solution. In most cases, this problem is rare. It's not widespread; that said, there are several instances here and elsewhere being reported, and I recognize that it's very important to the people it does affect. We're attempting to find the variable that causes this issue.

Just to clarify this, initially, I called one cable company for another user (and subsequent calls to other companies), and the customer service representatives pretty much collectively noted that it could be them, or it could be us, "but the solution is to get a cable box". Well, not everybody <b>wants</b> a cable box. So we're dealing with variable to find out why certain units are having issues with certain cable inputs. Our tuners meet specifications, so we're looking at all possibilities of why this problem exists.

So far, I think we've ruled out satellite providers, so it's a cable variable (so far!). That's the common denominator I have to work with. There are lots of variables to explore from that one general commonality.

I believe the board replacement (including tuner) fixes some issues. In your case, it didn't. That said, if you feel uncomfortable, Best Buy has a return policy (I believe 14 or 30 days) for your satisfaction. If you are uncomfortable that I don't have a fix date, then you should do what is in your best interest.

You asked, so here's my suggestion: I'd rather you be happier with someone else for now and earn your business next time than to make a promise I can't keep and lose your business forever. If your service appointment is scheduled before the return policy expires, give it a try and see if the fix works. If it doesn't fix the problem, then return it. If your appointment is AFTER the return policy, return it now and find the next best thing. That way, either way, you have a television that works for your situation or gets returned for something that does, and you're happy.

Thank you for your compliments on our picture quality.

Keep me posted!

--HDTech

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There is no such thing as "Never". All it takes is for me to say "never" and someone says, "Hey wait...."

People are reporting this issue regarding their cable service. But let's find out.

For those of you with cable boxes, are you experiencing this problem with OTA HD broadcasts?

--HDTech

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Hello,

Thank you for giving me some answers so quickly. Our family has thought about this issue for a few days and we've decided to wait and see if there is a solution before we decide to take it back to Best Buy. We will probably just get another circuit board installed and see how that goes.

Do you think updating the firmware might help? We checked the firmware for the "new" board that was installed during the last repair and it is 1002.3, which I think is an older version for this TV. Would it hurt to update it and see what happens? I also heard on other forums and this one that doing a factory reset (by pressing the exit button down for 10 seconds) and not unplugging the TV might solve the problem (although it is unclear for how long). Any thoughts? I suppose it wouldn't hurt to try it.

Please keep us posted on this problem and if any permanent solutions are found. We really do love this TV and hope a solution can be found soon.

Thank you again,

Stephanie

Hello,

We tried updating the firmware from 1002.3 to 1013.3, but it came up with the message "No file available to upgrade. Please check it and retry." We followed the instructions online perfectly and tried three different flash drives, but nothing would work.

Any idea what might be wrong?

-Stephanie

Hello,

Yes, I unzipped the files and put them on the thumbdrive, but it will not work. It refuses to recognize the files. One of my drives has nothing else on it but the unzipped files and the TV still won't recognize them. Like I said, I followed all of the instructions, but it refuses to work. I'm not sure what is wrong and I've tried several times.

-Stephanie

It's okay. We're just going to talk to a service technician that Samsung got us in touch with. We will probably just get another board, although I have my doubts that that will solve the sound problem since it didn't the last time. We are willing to give it another try, though.

We will keep you posted on what happens.

-Stephanie

I have a two year old PN50A456P1DXZA with th every same issue, Sound distortion when using Comcast cable service straight through (no cable box). At first I just dealt with it, but now it keeps me awake at night. Has there been any resolution?

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Thanks Samsung_HD_Tech for the quick reply!


Correction: TV is a PN50A450P1DXZA<div>
As stated in my post, I have no cable box, just a straight connection. My other HD TV has no sound distortion on the same line.

Distortion occurs randomly, lasts for 3-4 seconds and then clears itself.

I checked for a firmware upgrade on Samsung.com and only saw on version (1013.3)for download. I'm sure that is what is on the TV now.
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Any other course of action?

Thanks,
Spike651

spike651 -

Ahhh yes, it is difficult to update a cable box that isn't there! Whoops! My bad.

If you're getting a blank firmware, then try updating it. I didn't see that model on the U.S. site, so check your local regional Samsung service site to see if a firmware is available - or connect it to the Internet with Ethernet.

There is a slight possibility that the distortion may be caused by the signal or a break in the transmission itself, which a box might actually clean up. If it's only happening on the co-ax signal, you might check with your cable company to see about having the signal boosted or what remedies they might have.

--HDTech

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