Windows Vista forum: updates not installing

Darn!!!

by rgrundie - 7/5/12 4:12 PM

In Reply to: What we all learn is by R. Proffitt

Did all that said you said..Put everything on Flash Drive then copied to problem computer...Nothing would, install o run and I kept getting the error message "The dependency Service or Group Failed to Start"...I also get a blue screen when I shut down. Please help..Have so much on this computer Thanks Much.

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If you can't boot up, we can get the files out with help

by R. Proffitt - 7/5/12 4:15 PM

In Reply to: Darn!!! by rgrundie

Read http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

Once the files are safe on a few backups you can start over. Remember that there are not enough clues to suggest much else than Grif's scans and if that fails, start over.
Bob

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Answer Best answer as chosen by user rgrundie

McAfee AND AVG?

by MarkFlax - 7/5/12 3:04 PM

In Reply to: updates not installing by rgrundie

We also learn never to have more than one anti-virus running at any one time.

Mark

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I wish!!!!

by rgrundie - 7/5/12 4:10 PM

In Reply to: McAfee AND AVG? by MarkFlax

I wish that was the problem and it was so easy..unfortunately that is not it though....Thanks. I am going to uninstall one..can't do both cause dont know if i can install anything at this point...Error message is "The Dependency Sevice or goup failed to start...When I shut down i get a blue screen...driver/hardware issue due to virus

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I would certainly

by MarkFlax - 7/6/12 3:39 AM

In Reply to: I wish!!!! by rgrundie

follow Bob's link to use other anti-malware tools to check for malware.

But before that I would decide which anti-virus scanner you are going to keep then uninstall the other. If that other has a dedicated "Removal Tool" at their web site, use that, then reboot, (restart), the computer and try your Windows Updates again.

Only then, if they fail again, would I move on to the utilities in the link Bob gives.

Why?

Having two or more anti-virus scanners running at the same time can cause conflict as they both attempt to scan files at the same time. This may be why one of them is reporting a virus. If it is blocked from scanning data because the other anti-virus scanner is scanning it, then the first may treat the blocking as a deliberate attempt to prevent it doing its job. It may then prevent the Updates from installing.

So try that first.

Mark

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Answer Best answer as chosen by user rgrundie

Re: updates not installing

by Kees_B - 7/6/12 3:47 AM

In Reply to: updates not installing by rgrundie

You "believe" it was a virus. But there's nothing in this discussion that shows why you believe that. And your using the past tense ("was" in stead of "is") makes me think that you believe you have removed it already also. But you don't tell anything about the history if this issue.

All we can see is that - somehow - your OS is corrupted. A repair install might help. A clean install would certainly help. Get your files out on a safe backup and go for it!

But don't blame us if you copy all your files to an external hard disk only to find out it has failed when you try to restore your data again after reinstalling the OS. Be sure to copy it from that external to another PC before deleting the original data. A single backup is never a safe backup.

Kees

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