I would certainly
by MarkFlax - 7/6/12 3:39 AM
In Reply to: I wish!!!! by rgrundie
follow Bob's link to use other anti-malware tools to check for malware.
But before that I would decide which anti-virus scanner you are going to keep then uninstall the other. If that other has a dedicated "Removal Tool" at their web site, use that, then reboot, (restart), the computer and try your Windows Updates again.
Only then, if they fail again, would I move on to the utilities in the link Bob gives.
Having two or more anti-virus scanners running at the same time can cause conflict as they both attempt to scan files at the same time. This may be why one of them is reporting a virus. If it is blocked from scanning data because the other anti-virus scanner is scanning it, then the first may treat the blocking as a deliberate attempt to prevent it doing its job. It may then prevent the Updates from installing.
So try that first.
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