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Windows Vista forum: HP laptop does not start up

by: waleeders April 25, 2012 2:45 PM PDT

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HP laptop does not start up

by waleeders - 4/25/12 2:45 PM

Hi, first time using this forum. Thought maybe i could get some help.
my uncle tried to use a dvd from another country on my laptop now it does not start up. Every time i press the power button i get two options to either start windows normally or go the "start up repair" route. If i choose start windows normally the laptop is stuck on the loading screen. With the start up repair route, the conclusion is start up repair cannot repair this computer automatically.

So my question is, can i do anything about this?


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Re: HP laptop does not start up

by Kees_B Moderator - 4/25/12 2:50 PM

In Reply to: HP laptop does not start up by waleeders

What exactly was this dvd? A French movie in stead of an English movie? Then it should be unrelated to your current issue.
But it's imaginable that if you run a program from a DVD and that DVD contains malware, it will harm Windows.

So please tell more.

Kees


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RE: HP lapton does not start up

by waleeders - 4/25/12 3:23 PM

In Reply to: Re: HP laptop does not start up by Kees_B Moderator

i believe it was a homemade disc from south asia. im not sure what it was since he didnt show me. would malware be the reason then?


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safe mode

by waleeders - 4/25/12 10:17 PM

In Reply to: RE: HP lapton does not start up by waleeders

i got into safe mode and tried a malware scan. found one object. did its thing and i restarted. However i still got stuck on loading screen. is there anything else i can do?


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Re: does not start up

by Kees_B Moderator - 4/26/12 11:06 AM

In Reply to: safe mode by waleeders

The first thing to try: ask HP Customer Support if they can sell you a set of recovery disks for your laptop.

Kees


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