Windows Vista forum: Got stuck on Shut-Down screen, won't turn on.

by: LoriJean22 November 11, 2011 5:54 PM PST

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Got stuck on Shut-Down screen, won't turn on.

by LoriJean22 - 11/11/11 5:54 PM

Running Vista OS on Acer desktop Model AM5640-B5406A. Shut-down system before bed. Woke up and it was still shutting down, with the small white circle still spinning. I unplugged the computer. After five minutes turned computer back on and nothing happens. It is completely dead. Monitor still works. I do not know what to do. A friend suggested it could be the battery. If I spend $50 and that does not work, I'll feel I have wasted too much money. Should I take it to Office Max? They offer "Free PC Checkup". The store clerk told me they look at it and tell you what is wrong at no charge. Then I can decide if I want it fixed or consider purchasing a new one. Should I trust them? Is there any type of tests I can do at home?

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