Susannah - Here's Some Fascinating News ...
... or at least it was to me!
I had the precisely same problem, but it's not important you hassle with "we have that, too" on this issue. The proportion of Vista users who have encountered this very same problem is amazingly high, according to MSFT. I did the "phone routine" but employed a slick phone hack taught me by my daughter's husband.
His advice: "Dad, no sweat. What updates, please? All I need are the reference numbers. I'll hold." I looked and gave him the ref nos,, which he scanned and started barking out questions to me:
"OK Dad, did you ever install IE8 - BETA or etc?"
"Good. That's one down. W/Update doesn't like you because you refused to install IE8. Redmond is upset you're not playing by the rules. Hide that so-called update and let's move on."
"OK, next? It says .... and the REF NO is ..... ."
"Dad, have you installed a new printer / copier since the last one 'exploded' a couple months ago?"
"No, you two said you had one for me."
"Oops, well this weekend when we come over, I'll bring the copier and set you up. I'm sorry I forgot. Now, hide that so-called update and let's move on."
And on we went for about five W/Updates total. So I asked him: "Is it really this simple? Nowadays, Windows actually cries at you when you can't install an Update because the Update applies to some hardware or software that's not on your system?"
He responded: "Oh, yeah! Wait'll you see MSE - it replaces Windows Defender and adds a Microsoft Anti-Virus. Some people liked Defender, y'know? It was great at killing unwanted Start-Up programs. And the MSE A/Virus? We shall see... . Microsoft infers in future ad's that Seven's safe and solid as a rock because 'MSE's now built-in!' the implication being no more paying Symantec or Kaspersky Labs - Trust us in Redmond for free!"
All I could say was, "you must be kidding."
In the Continental USA, I called 1-800-MICROSOFT and was immediately connected over to the "VISTA / SEVEN" tech assistance line ( ! ). A certiified tech (their term - oh no..) in MSFT stuff, said "Do you mind if I take control of your system and have a look around?"
I told her "no problem, please snoop to your heart's content. I want to know how MSFT has messed things up this time - with the really important W/Updates program no less. The thing I love about the Windows o/s is that, when it screws it, it does it with style!"
She almost laughed. After study, she very much agreed and spent +/- 40 minutes inside the system. "Nice system!" I told her I was lucky to have a son-in-law who's a programmer who loves building systems as a hobby like this one, but he's away on business. And this darn W/Updates deal is hassling me in a major way.
The lady @ MSFT 800-777-xxxx said "no worries. Everything's where it belongs and has patched the system as required. No Crit/Imp W/Updates missing in action. As for the CPU and GPU, all drivers were 100% up to date. You are good to go!"
So I said to the lady, "You make this sound common: Windows Vista W/Update is wrong and its owner is right? Nah... Windows is always right, right?"
"Wrong! Many of the W/Updates beginning with Vista are wrong at worst or extra baggage at best and the user - you - is right. Isn't that too cool? I've got Seven Professional and W/Updates is messed up and funky for many including me ... the trend started with Vista. All Seven is, really, is a Vista update. And we just demo'ed how expert Windows is at fixing those Updates, right?"
The Conclusion, amazing as it maybe: W/Updateable Stuff was all perfectly current and healthy. But Windows has decided that it doesn't wish to read it correctly, amazing as that sounds.
That's one of the reasons I'm keeping Vista for at least another year. By Autumn 2010, hopefully we'll have the laptop / desktop Google Chrome and / or Ubuntu Linux widely pre-installed as the world's new operating system(s) that are the faves of Dell, HP,
Acer, Sony, Toshiba and Lenovo??
Was this reply helpful? (0) (0)