Windows Vista forum: Norton 360 did not catch virus while googling

by: gerrieaustin September 12, 2009 3:49 PM PDT

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Norton 360 did not catch virus while googling

by gerrieaustin - 9/12/09 3:49 PM

I have Norton 360 and thought my computer was safe but it wasn't. I was in the middle of googling when the virus hit me. Before I knew it, the virus was updating me every 2 to 3 minutes telling me that I had multiple virus' and needed to download this new anti-virus software. (As in more than one virus). My Norton 360 did not catch it at all and Norton was running at the time of the virus. When I scanned my computer a second time, using Norton, again, it acted like everything was ok, meaning everything passed like I wasn't hit at all.
I contacted a Norton 360 rep, and still, the virus was updating me every 2 to 3 mintues, and the rep acted like he already
knew of the virus but proceeded to get $99 or $140 before he would fix it. I want to know why this virus was not caught by the anti-virus software, ovbiously inherent in Norton 360? Was it the first time this virus had hit? There wasn't anybody else that had the same problem as me?

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