Ad: Manage updates with the Download App
ie8 fix

Windows Vista forum: hp photosmart 7960 printing problem

by: Lou M October 7, 2007 6:57 AM PDT

Like this

0 people like this thread

Staff pick

hp photosmart 7960 printing problem

by Lou M - 10/7/07 6:57 AM

My HP photosmart printer 7960 will print in black and white but not in color. I have checked all the color cartridges and the settings but it still won't work. I have downloaded the new driver for it on my Win. Vista . It was working fine before my up-grade to Vista.
Can anyone provide suggestions I might try?


Reply
Report offensive post
Email to friend

Use the HP Toolbox to perform the following tasks:

by R. Proffitt Moderator - 10/7/07 7:26 AM

In Reply to: hp photosmart 7960 printing problem by Lou M

Use the HP Toolbox to perform the following tasks:

*
Calibrate the printer to align the print cartridges.
*
Clean the print cartridges when lines and dots are missing from your printout.
*
Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly.
*
Print a diagnostic page to show how the print cartridge nozzles are working.
*
Calibrate the photo tray to correctly position your photos.
*
Check the ink levels of the print cartridges. Adjust the printer configuration.


I'd go through this again since I remember an option to print just BW.

Bob


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

thank you

by Lou M - 10/7/07 12:23 PM

In Reply to: Use the HP Toolbox to perform the following tasks: by R. Proffitt Moderator

thank you for your suggestion. I think I did some of these but can't get some options to comeup. I am using a usb port, am wondering if part of the data isn't transferring correctly. I have had lots of trouble with software working properly with Vista.
I will go through it again ; perhaps it will work this time. thanks for taking time to help me.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

More Discussions

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close