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Download.com site feedback forum: Want to improve Download? Here's your chance.

by: greatseaape August 28, 2009 3:01 PM PDT

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Want to improve Download? Here's your chance.

by greatseaape - 8/28/09 3:01 PM

Being the product manager of Download.com can be a lonely job. There are millions of you Download users out there, downloading things, meeting up to talk about new software, throwing downloading parties (Im told they get pretty wild), and I'm stuck down here in the subterranean cinderblock chamber that is Download HQ. Sure, Im protected from the harmful radiation of the sun, but Im also isolated from the very people I run the site for.

So lets talk turkey:

A lot of the work we did in 2009 was to improve our infrastructure. This work makes it much easier for us to create new features for the site, but what should those features be? I have all kinds of ideas myself (personalization, video tours of products, better sorting and filtering of software) but Id rather hear what youd find valuable. Is there a feature on the site that could be better? Is there something we dont have but should? Lay it on me, and dont be shy. I can take it.

Pale but happy,
Greg Penhaligon
Product Manager
CNET Download.com


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Download.com becoming a "push" site?

by OrangejuiceElectronica - 9/9/09 12:08 AM

In Reply to: Want to improve Download? Here's your chance. by greatseaape

Hello, your site seems more and more like a "push" site, and now your sort by user rating is broken. It is common knowledge to website designers (hopefully) that if users don't find what they want, they may only spend 5 *seconds* at your website. If this isn't fixed I'm probably going to switch to *ahem* another popular download site with user ratings that we won't mention, as this bug (or is it an advertising feature for your uploaders?) takes your site over the edge into a pure push site.


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Working to fix the sort by user rating bug; temp workaround

by greatseaape - 9/15/09 5:49 PM

In Reply to: Download.com becoming a "push" site? by OrangejuiceElectronica

Thanks for calling that bug out, OJ. It's something we discovered ourselves recently. One of our engineers (Ken, specifically, if you want to pray for him) is working on this problem as we speak (and I mean that literally, as he just IM'd me asking for guidance). We're hoping to have this fixed within a matter of days.

If there is a half-full glass here it is that sorting by user rating actually does work correctly. The issue is that the site is not displaying the latest user rating info for each product, so the sorting just appears to be out of order, but the logic that actually sorts the products is pulling the correct info. So you can still use that feature and count on the order of products being correct, even though it doesn't look it (yet; it will by next week).

So please hang in there my friend; I'll update you personally once this is fixed.


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