I'm glad to see you worked things out with Fumfire.
by Lee Koo (ADMIN) - 4/11/11 12:35 PM
In Reply to: fumfie by teresarn1998
Thank you teresarn1998 for following back up to post your outcome of the situation. And thank you Henry from Fumfire for swinging by our forums to resolve the situation at hand with one of your customers.
I know these type of occasional blunders can happen with any online merchant and I've been through several myself with other companies. And I'd say 98% of time, if the company stands by their business and has a respectable customer service, things that went bad on a order usually can and will be resolved quickly in a timely fashion with a positive outcome.
So the lesson here I think here for all is, if your order is unsatisfactory--before you go out and file complaints and posting such things on Web, call the company's customer service first. And if things don't get resolved after speaking to the company, and they have not offered any reasonable solution or attempts to resolve the situation with your order--then I think then you have the right to make others aware of the companies practices--however not before the situation has been taken up with the company first.
I personally truly believe in second chances and I always give people and companies the benefit of the doubt--because no matter how "great" a company is, occasional mistake are inevitable. And IMO, a reflection of how "great" a company is, is directly correlated to how they handle customer situations when things aren't going so great.
Anyways I've blabbed on a bit too much--and I just wanted to lay my 2 cents out. I'm just glad to see that this situation here is resolved and we can move on.
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