Deals and Bargains forum: fumfie scam

I totally agree. They are a totally shady outfit, with add-ons that they are trying without you noticing, add a "insurance" automatically to your order of 10% and then over-charging you on top of that. Rude service. CNET should not endorse them.

Sorry for the delay, but I have passed this on up to the Forum Admin.

Mark

thank you i just dont want anyone else to go thru the same stuff i have with them. and waste money.

After doing some internet search, it sounds like they sell alot cameras from the "gre" market - cameras that were meant to be sold cheaper in other international markets like China or India. That might be reason why you can't register your camera. I have not even tried to register mine....oh boy.

i dont want to talk to your people again i was scammed i have read the same type of complaint numerous times from others on the web it sounds like i wrote it. the camera is a grey market and you do not advertise it no legit company sends out equipment with NO manuals. i am not the first customer like i said read complaints over and over same situation. dont worry i am talking to people

teresa

Thank you teresarn1998 for following back up to post your outcome of the situation. And thank you Henry from Fumfire for swinging by our forums to resolve the situation at hand with one of your customers.

I know these type of occasional blunders can happen with any online merchant and I've been through several myself with other companies. And I'd say 98% of time, if the company stands by their business and has a respectable customer service, things that went bad on a order usually can and will be resolved quickly in a timely fashion with a positive outcome.

So the lesson here I think here for all is, if your order is unsatisfactory--before you go out and file complaints and posting such things on Web, call the company's customer service first. And if things don't get resolved after speaking to the company, and they have not offered any reasonable solution or attempts to resolve the situation with your order--then I think then you have the right to make others aware of the companies practices--however not before the situation has been taken up with the company first.

I personally truly believe in second chances and I always give people and companies the benefit of the doubt--because no matter how "great" a company is, occasional mistake are inevitable. And IMO, a reflection of how "great" a company is, is directly correlated to how they handle customer situations when things aren't going so great.

Anyways I've blabbed on a bit too much--and I just wanted to lay my 2 cents out. I'm just glad to see that this situation here is resolved and we can move on.

Thanks everyone!

-Lee

although fumfie is giving me credit to my card i will not be doing business with the again. i told henry the way they operate is not ethical. there business practices are very unsavory. i have never had so much hassle with a company as i have had with them. my story is the same as too many others i have read. glad henry reached out but wont be ordering from them again.
teresa

Beware! I placed an order with Fumfie. The deal on the camera was good, but they talked me into buying all kinds of accessories. A memory card was listed for $49.99 - when I got it, it was a cheap card which sells for $4. The lens was a cheap worhtless lens, and the extra battery was also marked up %1000!!!. When I called to return, I find out they charge 30% restocking fee. I protested and they tried to sell more useless accessories. Mng "Sean" was rude and unhelpful. Would not buy from them again. B&H or Amazon is the way to go.

i ordered a Canon7d body from these guys and they didn't send it. they asked me to call them and at that point tried to sell me a card, a new battery, an extended warranty.

told them i didn't want it, just wanted what i ordered.

long story short, they stalled several days at sending the camera. so, suspicious, i canceled the order. they confirmed my cancellation in an email, then sent me an email saying they'd sent the order along. i called my credit card company, who credited my account. eventually, fumfie cancelled the order, but when they refunded the order they gave me $100 less than I'd originally paid. my credit card company is dealing with that.

could have been that the Canon product was a good one -- the price was good -- but i got so suspicious of the hard sell and the stalling that I just backed off. i have no idea what they're up to, but i'll never deal with Fumfie (whatever that means) again.

They have such a shady crew there, I ordered a camera from there and did my research and tried to cancel my order, Thought nothing of it as i thought it was cancelled, and Bought from Best Buy. They went ahead and charged my card and sent my order anyway! I called and called and was on hold several times for more than 45 minutes. I was given the run around 3 times in two weeks telling me that they were refunding my money, After a half an hour on the phone today, i finally got a confirmation number that my money was returned now i have to wait another 2 to 3 business days for my money to show up! I was lied to twice, being told that it would be in within 24 hours. Yeah right! I have nothing but disdain for this company, and i will never ever do any business again with them. Shady shady company.
I say, save yourself a headache and spend the extra money to buy from someone Reliable!
Puke.

Bought a camera from Fumfie in 2011. I had nothing but the best customer service! Had one small problem with camera bag....they sent another one immediately. I highly recommend this company. Placed order, got all sorts of communication from them-no problems what so ever-no 'add ons' without my consent. Re-stocking fee? A lot of places do that, even brick & mortar stores....you just need to read.

I've recommended this company to friends and I will continue to.

Just had to put my two cents worth in.

I will be finding out shortly. I ordered a Sony CX 260V Camcorder from them... I also purchase a "special" holiday package consisting of a Panoramic lens and 4 hr battery. I received two tracking numbers by mail... one tracking number is not recognized. The other tracking number is to the package that did arrive... that package does not contain all items ordered...the "special" holiday package was not included... and one of the items that comes with the camera is missing. I have emailed them, left my phone number on their voice mail...(I do not seem to be able to speak to someone live)... and have no response. I am going to try registering that camera... if I get any issues whatsoever, I am stopping payment and returning their items. I will write back on this forum to state how I made out with getting everything resolved.

Alen, thank you for your post and offer to address the issue with my order. I called the support line listed on your web site and I have to say... The end result is that I am very satisfied... and... I was very pleasantly surprised by the amount of concern showed by the person I spoke with. He took the time to provide several possible explanations for the mix up... and he made sure that all of my concerns and issues were addressed before the call ended.

After ordering from Fumfie, encountering the issues... then reading this forum... I definately had concerns. Since, I have received the items that were not shipped... plus, due to the nature of the mixup... I was given a few accessories for no charge. My son... who the camcorder was ordered for is very happy with everything.

I would definately recommend Fumfie in the future.

Regards,
56Buick

I usually have a habit to check reviews for any company, before I try for them first time. I was going to make an order with them but I think I am glad I found this thread.

I may try them for a smaller purchase but not for a brand new camera.

Thanks all.
Martin