Home installation Lounge forum: Question about a cablet outlet and cable modem

by: konikitty April 22, 2012 8:19 PM PDT

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Question about a cablet outlet and cable modem

by konikitty - 4/22/12 8:19 PM

Hi everyone, I hope this is in the right place. I am not entirely sure how to phrase my question as I am not the homeowner in this house and so I don't know exactly what our wiring scheme is.

We have a cable modem hooked up in my mom's study to a cable wall outlet. We have wireless internet from the modem & router in there. I need to move the modem & router to the other side of the house, closer to mine and my siblings' rooms. I moved it into my room tonight but the modem didn't connect to the internet. It turned on, but the only light besides the power light was the DS light, flashing. The US, Online, and Link lights never came on. The router was able to broadcast our network, but no one could connect to the internet as it was not available.

I moved the modem to the other cable jack in my room which normally has the TV cable hooked up to it, but it still did not receive internet. Same thing with the TV cable in the kitchen. It seems that the only cable outlet in our house that provides internet connection to the modem is in the worst place. (No one uses internet on that side of the house; all of us internet users are on the opposite side of the house.)

So my question is, how do I make the cable outlet in my room (either the one behind my desk that has never connected to anything or the one that is usually connected to the TV) provide internet connection?

Our provider is Knology, I believe. I can get specifics if needed, but this seems like more of a generalized question than a router/modem-specific issue.

Thanks in advance!!

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