by PorkyJJ - 12/6/12 4:39 AM
I wasn't really sure where I should post this topic so if needed, the moderators can move this to an appropriate spot.
I don't know if it's just me, but I have noticed, moreso over the past couple of years, that too many websites that have that "CONTACT US" feature don't use it properly or don't use it at all.
Often times we'll all have a question about product "ABC" I tend to contact manufacturers during off peak hours, usually early in the mroning before I start my day. I find if I call their 800 number it's anyone's guess who you'll talk too, not to mention the menu process. With CONTACT US I have no problem waiting for the following day for a response.
It used to be that I barely got any responses. Now I find I'm getting what I refer to as BOT repsonse. Smart computers that can answer your questions. They don't really address my concerns and almost no referrence to the question I asked.
Too many companies are interested in sales only and very little to do with customer service anymore. We know that anything customer service is a cost to companies.It's coming across as a major disconnect between the company and the customer
Does anyone know anything about these BOT responses that seemingly are suppose to answer YOUR concerns? They suck big time. Now, I won't deal with companies that can't talk to me
Between and Q&A and questions about product ABC, it's hard to get through to any of them. Really, what kind of service do we get any more?