Buzz Out Loud Lounge forum: sprint is trapping customers

Sorry to hear about your troubles. I have Sprint and I've been very lucky - customer service has always been generally good to me.

I have 2 suggestions for you:
1) When calling customer service be very polite, and if you don't get what you want then call back and talk to another rep. If that doesn't work, make a couple unrelated calls regarding something easy so that you look good when future reps look up your history screen. Then try again to get help from another rep - remember to always be polite.

2) The other idea is goto http://www.Sprintusers.com . It's a huge forum (much like this one) where you'll find a large number of active Sprint users who like to share ideas and info on how to get the most from Sprint. It's a great resource if you have a Sprint cell phone.

the cooling off period is thirty days. It's too late to use that argument.

When you said that your Sprint customer service experience had been "generally good", I almost spit out my cereal. and Yogurt.

I'm still with Sprint (the only reason I stayed was the Oct. '07 Centro release) and can tell you that Sprint's customer service has been the worst I have ever dealt with - phone co. or otherwise.

Highlights:

- I was double taxed on my invoice for about 2.5 years - I was getting charged for NJ and NY taxes and Sprint wouldn't do anything about it after approximately 20 calls. I finally resorted to complaining directly to the FCC which resulted in a contrite letter of apology from Sprint. The issue was fiinally resolved.

- multiple incidents of "phantom" charges. e.g. I was charged for about 6 months for an international calling plan... even though I have NEVER made an international call using my Sprint phone and never asked for the plan. There were other "phantom" charges and inexplicable billing errors too.

- It took about 8 calls within 48 hours to activate my Centro.

I could go on...

Thrifty Techie

I'm all for dumping their service if you can't get satisfaction but are their better alternatives? AT&T, Verizon, Tmobile, etc.. I think the services sucks for all of the players...

I never liked Verizon's company politics but their service and coverage were top notch. T-Mobile is cheaper, and I can get unlocked phones since GSM has more variety, but then I have to deal with T-Mobile and that's proven to not be worth the trouble. In my area we don't have AT&T as an option. So it's either back to Verizon or Sprint...AT&T has the phones I like...Spring the plans, and Verizon the Customer Service. Yup, nobody has it all.

Sounds like a good deal if you get your unlimited weekends and nights.