sprint is trapping customers
by yuechu2000 - 4/9/08 4:54 PM
We have 5 phones in our account. On Sept, 2007, 2 of the numbers were ported out because we thought our contract was up. However after realizing it, we ported them back to sprint. At the time, we believed that the 2 numbers would go back to its original contract and would expire on June 2008 as normal since the sprint representative did not warn us about signing up for a brand new contract. Sprint actually started the numbers as new accounts, making them expire 9/7/2009. At the time we ported the numbers back, the account manager did not offer me a contract to sign, nor did he record any verbal agreement from me indicating that I am interested in another 2 years, we didnt even get 2 new phones. Obviously, I would not agreed if that was the case. I do not believe there is contract indicating that the two lines(412-xxx-xxxx and 412-xxx-xxxx) are bound by a two year contract because there was no agreement written or verbal. Sprint is trying to trap me in a contract that I never signed or given my verbal consent to. I can't believe a company does this to keep their customers. All I want is to continue with the old contract and port my numbers out in June without being hackled for $200 per line. I am looking for support and help regarding not having to pay the etf.