Ad: Manage updates with the Download App
ie8 fix

Games & gear forum: Solsuite software

by: garlin75 October 8, 2011 12:44 PM PDT

Like this

0 people like this thread

Staff pick

Solsuite software

by garlin75 - 10/8/11 12:44 PM

I see there are CNET reviews of the Solsuite game and would like to add my own experience with the publisher, Tree Card Games. The support is AWFUL for this product. If you purchased earlier versions and need to re-install, you will be told that the upgrades are no longer available so your game will run with the minimum of graphics options even though you paid for them. I did get this taken care of after several e-mails but when I needed the same help for a gift game, I was sent a link to re-purchase the game, not directions to reactivate. I ended up buying the game once again although I had already purchased it. I had to email support multiple times to try to get a refund. They just ignored my requests and stopped responding to my concerns. <span>

<span>This company offers terrible support and the directions for re-activating are unclear and lead to errors. It is terrible to purchase 3 games and have the company IGNORE legitimate requests for assistance.


Reply
Report offensive post
Email to friend

solsuite software

by billyfridge - 11/20/11 7:35 AM

In Reply to: Solsuite software by garlin75

I have been using Solsuite 2003 since I bought it in 2003. I lost it a couple of years ago, I forget how. I contacted Solsuite and they kindly sent me the software and activated it for me, free.
Yesterday when I tried to play it, the program had stopped. I contacted them again to be told that 2003 is no longer available and I should buy version 2011. I looked in my Hotmail archives and found an Email from Solsuite containing activation code for Solsuite 2009. I downloaded 2009, but the activation code no longer worked.
I assume Solsuite is trying to force their customers to buy the latest version. Sorry Solsuite, I will not do this on principal.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close