by garlin75 - 10/8/11 12:44 PM
I see there are CNET reviews of the Solsuite game and would like to add my own experience with the publisher, Tree Card Games. The support is AWFUL for this product. If you purchased earlier versions and need to re-install, you will be told that the upgrades are no longer available so your game will run with the minimum of graphics options even though you paid for them. I did get this taken care of after several e-mails but when I needed the same help for a gift game, I was sent a link to re-purchase the game, not directions to reactivate. I ended up buying the game once again although I had already purchased it. I had to email support multiple times to try to get a refund. They just ignored my requests and stopped responding to my concerns. <span>
<span>This company offers terrible support and the directions for re-activating are unclear and lead to errors. It is terrible to purchase 3 games and have the company IGNORE legitimate requests for assistance.