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Small business forum: What is a good remote solution for troubleshooting PCs?

by: dmorris395 January 24, 2012 5:51 PM PST

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What is a good remote solution for troubleshooting PCs?

by dmorris395 - 1/24/12 5:51 PM

Hello

I am in the early stages of planning a computer repair service based out of my home. I want to offer as wide a range of services as possible. However, I am unable to drive to clients' homes for on site service. I was wondering if anyone could recommend a remote access solution that I could use to troubleshoot a client's PC from home. I would want the service to be as easy as possible so that the less tech savvy customers could be instructed on how to allow the link up.with my PC.

Also, which is better; worrying with remote access or having them bring the PC to me?

Any advice would be greatly appreciated

Thank You.


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Remote Solutions for troubleshooting

by WardlawTech - 5/20/12 10:35 PM

In Reply to: What is a good remote solution for troubleshooting PCs? by dmorris395

Generally speaking the OS platform will vary between your customers and clients, and from experience it's hard to drive sales when your not able to offer on-site especially during your initial launch. There are solutions to this issue however there not going to be profitable for your home based PC biz. Including remote desktop, and there are third party company's offering some applications for your end-user client to install offering remote troubleshooting. example-you receive a work order entailing virus/malware removal,sub par performance,possible BSOD's, and issues of the sorts which are typically remote solutions.Your client is a Newbie+ Time Vampire=lost time+profits+possible client, why you ask? Your goal I'm assuming is to be profitable,productive, & efficient correct? YES is the answer, so lets reiterate the situation and assess new means of providing those crucial "on-site" visits for a computer tech to provide for his customers completely achievable task! As for your secondary concern I would say neither, reason being is rival competition, unless your doing this as a side project and not for financial gain. Your wide range of services is very minimalistic from your inquires, resulting in all your clients choosing the path of least resistance I.E. "The Other Guys." So my advice for you is research, develop, and implement a progressive overall business strategy, which will aggregate your chances for a positive experience for your customers...and you of course.


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TeamViewer

by FuturityCloud - 6/18/12 8:16 AM

In Reply to: What is a good remote solution for troubleshooting PCs? by dmorris395

We use TeamViewer in our company and it works awesome. Across all platforms.


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