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Small business forum: start stop universal digital transcription HELP

by: jerseygirl_in_GA April 1, 2011 12:17 PM PDT

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start stop universal digital transcription HELP

by jerseygirl_in_GA - 4/1/11 12:17 PM

I have called, emailed, and called tech support again and again and have not gotten any response, so basically they are a joke. I need some help with Start/Stop Universal digial transcription..we use Start/Stop at all of our offices, one of our offices is having a couple of issues and all users at that office experience the same issues.
#1. The amount of time that it takes for the dictation to get into the gueue can be a few hours, we have our refresh time set to every 600sec. This is causing issues between the sender of the dictation and the transcriber since some of the dictations need to be done ASAP.
#2. When the dictation is moved to done or after being deleted it stays in the queue for several days which is causing confusion between the transcribers.

All of the offices have been set up the same, if it was an issue with the set up it would be with all offices, I don't know why this office is having problems. Is there anyone that can help point me in a direction to look to see if the that is causing the problem?? Please any help is greatly appreciated...

Thanks!!!!


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Unluckily ...

by Kees_B Moderator - 4/1/11 12:29 PM

In Reply to: start stop universal digital transcription HELP by jerseygirl_in_GA

nothing on their site (http://www.startstop.co.uk/start-stop.htm) even indicates they have something like a queue. But it could be that you mean the "Ultra Job Manager with column sorting, job status and FTP upload and download".

I'd say that somewhere in the story a server is involved. If each office has it's own server and the issue only in that office and then for all users, that fits into the picture. That's where I would start with the investigation. That might be a job for your IT-guy.

Kees


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Yes- Job Manager = queue

by jerseygirl_in_GA - 4/1/11 12:45 PM

In Reply to: Unluckily ... by Kees_B Moderator

I think so to...I have sent email to the network admin...have not gotten response..I have checked settings on both the start/stop and the job manager and nothing seems out of wack. I should also include that the end users are a mix of pc's and wyse devices both run XP. I will start hunting and pecking in the server settings...thanks for the quick response Kees!!!!


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