Share with us some of your e-mailing etiquette
by Lee Koo (ADMIN) - 10/25/07 10:31 AM
After discussing cell phone calling etiquettes recently in the CNET Community Hot topic newsletter, I received this e-mailed from a member saying that he just received a big scolding for "replying to all" to tell all that what was sent was untrue. Here is the e-mail he sent to me:
"I really enjoy these weekly questions. I think it is important to have an ongoing conversation about technology and how it affects our lives like this weeks topic on Cell Phone Manners. (of course, I like the more technical questions as well and have learned a lot from these.)
I had an experience today with an e-mail that raises an interesting question that you might like to share with your readers. I was included on one of those "warning" forwarded e-mails. Because the information in it was not true, I "replied to all" recipients to refute the assertion in the e-mail and provide evidence for my statements. The original author took offense that I would chastise her in that way. As I was discussing the event with my wife, she mentioned a time that she had used a reply all on an e-mail only to get scolded by the original sender and some of the other addressees. Here's my question: If someone includes multiple addressees in the 'to:' or 'cc"' lines of an e-mail (instead of hiding them in a 'bcc:' line), does any recipient have a reason to believe that the original author has tacitly permitted a 'reply all'? Similarly, should I be offended if someone has included my e-mail address in a 'to:' or 'cc:' line of an e-amil when not all recipients know each other, since they are essentially giving my address to everyone else on the list?
Anyways, I thought this topic was very interesting as there are really no written rules about e-mail etiquettes and wanted to share this with you, so we can discuss this member's experience and talk about e-mail etiquette. So if you have some advice for this member or just want to share with some of us the dos and don'ts about using e-mail, post them in this thread. I'm sure it would be helpful to many.