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I have posted this before on C/Net, perhaps you have missed it. Worth a try if you have - so good luck as it came from a Microsoft NewsGroup when I had problems with WU.
Verify that your computer's date and time are accurate and that Internet Explorer language option is not empty.
To check the language setting in Internet Explorer:
1. Click "Tools" and then choose "Internet Options"
2. Click the lanuage button
3. Make sure at least one language is listed in the "Language Options" dialog.
When checking your date (including the year) and time, also check the Internet Time and Time Zone. Double click on the date/time in the notification/system tray area (near the clock) select Internet Time Tab and then select update now. If it's not already checked, check automatically synchronize with an internet Time Server - WinXP.
Also check these settings:
1. Tools>Internet Options> Advanced
2. Scroll down to the Security Settings.
3. Make sure that the two boxes are checked that say "Enable SSL 2" or "Enable SSL 3".
4. Uncheck "Check for server certificate revocation".
Also delete Temporary Internet Files
1. Tools>Internet Options >General
2. Under Temporary Internet files, click Delete Files, Clck OK
1. Tools> Internet Options > Security
Click Trusted sites, click Default level.
Click the sites button and clear the checkbox "Require server verification"
(http:) for all sites in this zone."
Now add the following:
If required, reboot and try Windows Update again. If still no success, have a look at the following links for more clues.
You have not mentioned error code notifications, but this information is valuable just the same if you ever were to bump into these problems.
The aim here is to help you solve this 0x800A138F problem and have you updating your Windows XP Professional or Home Edition computer as soon as possible.
Windows Update has encountered an error and cannot display the requested page.
Make sure you haven't got anything blocking Windows Update like
Also make sure you don't have a Web Accelerator working in the backgound such as
Clear out your temporary internet cache
Try a reboot and then try WU again.
Are there any specific error codes that you do see?
At what point does it continue when checking for the latest software, or when checking for updates?
Still no joy, then try Renaming the SoftwareDistribution folder
Click START, Choose Run
In the Run box, type "services.msc. " (without the quotes)
Right click the Automatic Updates service,
Stopping the service will take a moment.
Rename the "SoftwareDistribution" folder :
a. Click Start, click Run, type "%systemroot%" (without the quotes" and then click OK.
b. Right click the SoftwareDistribution folder, and then click Rename
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
In the Run box, type "services.msc." without the quotes"
Right -click the Automatic Updates service
Starting the service will take a moment.
Reboot if appropriate and try WU again.
Note when you rename the SoftwareDistribution folder - you will loose your history but not important.
Your Windows Update problem is exactly the same as I was having sometime ago and by going through the above (supplied from a Microsoft Newsgroup exchange) you should correct your problem and allow you to download and install WU's again.
Good Luck and don't hesitate to post back if you have a further question.
Submitted by: tallin
Windows Update Failure
I support over 800 desktops at my 49 customer sites and this is a not uncommon problem, particularly after either a major hardware upgrade or a Windows reinstall. There are 3 probable causes for the problem:
1. The Windows Update Temporary folder is corrupted.
2. Update Agent 3.0 is not installed properly.
3. Installer 3.1 is corrupted.
Heres how to fix them:
1. Clean up Windows Update temporary folder
1.1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net stop WuAuServ
1.2. Click Start, Run, type: %windir% and press Enter.
1.3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
1.4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ
2. Reinstall Windows Update Agent 3.0
2.1. Download the file from the following link:
2.2. Save the file to C: drive Root (C:)
2.3. Click Start, Run, type: "C:WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows Update engine. (There is a space between "C:WindowsUpdateAgent30-x86.exe" and "/wuforce")
Note: If you are using Windows Vista, please save the downloaded file to the D: drive, because the file cannot be launched directly from the C: root directory.
3. Reinstall Windows Installer 3.1 (important)
3.1. Press Start and choose Run.
3.2. Type in "cmd" (without quotation marks) and press OK.
3.3. In the command line, type in the following command and press Enter:
MSIexec /unregister (Note: there is a space before the /)
3.4. Then, type in the following command and press Enter:
MSIexec /regserver (Note: there is a space before the /)
4. Now, try running updates again. If they still fail, then youll need to do a reinstall of Windows Installer:
4.1. Start, click Control Panel, and click Add/Remove Programs to check if Windows Installer 3.1 has been installed.
4.2. If it has, highlight and remove it.
4.3. After that, reinstall Windows Installer 3.1 from the following link.
This should fix the problem. If it doesnt, feel free to contact me directly and Ill try to help you out.
Submitted by jsheehy
Claire, I have had problems [although not as bad as yours] w/Win, Office & MS Update websites & MS Auto Update. I suggest you might want to try some of the following:
1. Call MS Tech Support - Support for MS/Win/Office Updates/Auto Update problems are FREE!
2. In the past I have found that my Firewall [ZoneAlarmPro] has interfered w/scanning & downloading from MS/Win/Office Update website. In my case it was the the Privacy settings for Cookies & PopUps that caused the problems & I have to turn them off when visiting these website; although, it has not interfered w/Auto Update downloads & installs. Also check to see if permission is granted/authorized in your Firewall to 'use' the MS/Win/Office Update websites & search engines. NOTE: You may also have to be able to process MS WGA engine validation of your MS software; before, you can download some optional updates.
3. You might also try turning off your Anti-Virus to see if it is interfering & check any Anti-Spyware programs to see if they are interfering.
4. Occasionally, I run into an Update that will not download and/or install! In that case, I get the update tile & #, and go looking for it in the FAQ KB files & in MS Download website. However, from experience, MS fails to be consistent in two areas:
a. One many times only the FAQ Search Engine will find KB files by # or Title. Other MS Search Engines will sometimes not find them; especially, when searching by KB#!
b. Particularly in MS Download website [NOTE: this is a separate website from MS/Win/Office Update websites!] the downloads may not be identified to a KB# or Title - in fact it may have a different title all together! MS apparently has no QC for consistency in this area of identifying downloads & FAQs w/same titles & KB#s. Also KB articles will sometimes fail to id links to MS Download website relevant files! or sometimes to the MS/Win/Office Update websites! Also about 10% of the time when I am 'manualing' downloading an update @ MS Download website, I have to contact MS Tech Support to find the manual download update link vice the MS/Win/Office Auto Update one! Because, there was no links in relevant FAQs and/or I can not find download file by KB # or Title! The manual update links are also the one's that IT Dept. use that want to do their own update installations; rather, than use auto update for their machines!
I use it; because, I can use my Download Mgr on these files to speed up the download & resume them if the download connection is broken [I have a slow dailup internet connection - BroadBand is currently not available @ my house location] that is subj to frequent interruptions!] [Note: MS is only just installing RESUME on their MS/Win/Office Update websites!]. Plus, I know where [e.g. "My Download" folder] all the files downloaded by my Download Mgr [DAC - Download Accellerator] are filed for future or repeated use & to update my other 2 PCs [they have identical OS & Office sfw configs.] w/o having to download them all over again!
I hope this helps you w/your problem. BWH
Submitted by bwh48
Make sure you have not been thrown off by Genuine Advantage
Microsoft Genuine Advantage is another ploy to stop piracy of the fames OSs of Microsoft. Your Windows Xp may be denied updates because of any of the following:
1.Windows Xp AutoUpdate Subscription
2.The serial key on your CD sleeve may need to be re-entered for Genuine Advantage to recognize your copy as genuine.
Make sure the system properties do not show any problem with your copy of Windows Xp.
Also try accessing the Windows Update through control panel and capture the error it returns with, if any.
Submitted by spacecrew