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    <title>CNET Forums: Message List - Why have a support system if no one answers</title>
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    <item>
      <title>Support response time</title>
      <description>Hello,&lt;br&gt;&lt;br&gt;In most cases, support tickets or e-mails are answered within 24 hours of being submitted (Monday through ...</description>
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      <pubDate>22 Feb 2012 14:59:30 PST</pubDate>
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      <title>Why have a support system if no one answers</title>
      <description>i&apos;ve had the same problem with tech tracker since i first downloaded it ...   contacted support twice now by email and s ...</description>
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      <pubDate>22 Feb 2012 07:19:48 PST</pubDate>
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