http://forums.cnet.com/ The latest posts in White dots on Samsung. http://i.i.com.com/cnwk.1d/i/cobd/cnet/cnet_88x31.gif http://forums.cnet.com/ 31 88 CNET.com CNET http://www.cnet.com Samsung will NOT help me either. They told me this model number: HL50A650C1FXZA is not one of the covered models for a f ... http://forums.cnet.com/7726-13973_102-5358637.html http://forums.cnet.com/7726-13973_102-5358637.html 10 Sep 2012 08:05:10 PDT My third call to Samsung told me that my model #HLT 6187sax/xaa was not on the list covered by extened repair. What is h ... http://forums.cnet.com/7726-13973_102-5334153.html http://forums.cnet.com/7726-13973_102-5334153.html 11 Jul 2012 10:46:31 PDT The bulb so far is the only user serviceable item. Yes, there are folk that do more (DIY?) but no, this is not consider ... http://forums.cnet.com/7726-13973_102-5332454.html http://forums.cnet.com/7726-13973_102-5332454.html 07 Jul 2012 13:54:09 PDT Just off the phone with Samsung Executive Support and the very nice lady named Bonnie understands the same DLP in 2006 a ... http://forums.cnet.com/7726-13973_102-5332395.html http://forums.cnet.com/7726-13973_102-5332395.html 07 Jul 2012 10:30:47 PDT Please advise how you were able to repair your 61&quot; DLP Samsung for $200!! <br><br>I am VERY interested in how that ... http://forums.cnet.com/7726-13973_102-5332366.html http://forums.cnet.com/7726-13973_102-5332366.html 07 Jul 2012 09:15:22 PDT I have a 61inch DLP as well. I was able to fix it myself for about $200... ... http://forums.cnet.com/7726-13973_102-5319401.html http://forums.cnet.com/7726-13973_102-5319401.html 05 Jun 2012 19:46:09 PDT I too have just discovered that the &quot;White Dot Issue&quot; is a very KNOWN CHIP DEFECT in the Samsung DLP Models. ... http://forums.cnet.com/7726-13973_102-5317271.html http://forums.cnet.com/7726-13973_102-5317271.html 31 May 2012 08:03:50 PDT Yes...Thanks...Not fixed yet...They have ordered a chip for me though....Stay tuned...Bngsr ... http://forums.cnet.com/7726-13973_102-5313741.html http://forums.cnet.com/7726-13973_102-5313741.html 21 May 2012 16:45:04 PDT How did you make out ...Any luck yet?<br><br>TJ ... http://forums.cnet.com/7726-13973_102-5313650.html http://forums.cnet.com/7726-13973_102-5313650.html 21 May 2012 11:54:20 PDT i just got off the phone with &quot;executive customer service&quot; and they told me that they would not help me with a ... http://forums.cnet.com/7726-13973_102-5311797.html http://forums.cnet.com/7726-13973_102-5311797.html 16 May 2012 11:38:48 PDT I must have missed that. I have sent the e-mail.<br><br>Bngsr ... http://forums.cnet.com/7726-13973_102-5311033.html http://forums.cnet.com/7726-13973_102-5311033.html 14 May 2012 17:15:08 PDT Under Support it should be there - here is the link <br><br><a href="https://contactus.samsung.com/customer/contactus/fo ... http://forums.cnet.com/7726-13973_102-5310859.html http://forums.cnet.com/7726-13973_102-5310859.html 14 May 2012 10:44:55 PDT Hi...I have looked several times for the link on the Samsung website on how to e-mail the CEO and have had no luck...I k ... http://forums.cnet.com/7726-13973_102-5310640.html http://forums.cnet.com/7726-13973_102-5310640.html 13 May 2012 15:27:14 PDT $180 to have the TV repaired isn't so bad. When I first started looking into this issue there were more than a few folk ... http://forums.cnet.com/7726-13973_102-5309748.html http://forums.cnet.com/7726-13973_102-5309748.html 10 May 2012 19:44:58 PDT Thanks for the info...I will try that...Funny, at the same time the lamp went out and I do want to try to keep this tv a ... http://forums.cnet.com/7726-13973_102-5309743.html http://forums.cnet.com/7726-13973_102-5309743.html 10 May 2012 16:52:55 PDT Model HL-S6187W<br>started with one white dot.....now I have hundred, maybe thousands. When I first Called Samsung they ... http://forums.cnet.com/7726-13973_102-5309717.html http://forums.cnet.com/7726-13973_102-5309717.html 10 May 2012 15:40:23 PDT The time you measured was just part of the time spent. How much time did they spend on the road, etc?<br><br>I've seen ... http://forums.cnet.com/7726-13973_102-5309568.html http://forums.cnet.com/7726-13973_102-5309568.html 10 May 2012 08:19:54 PDT I emailed them my issue and someone called me - so to the Samsung home page and you should see a link - &quot;email the ... http://forums.cnet.com/7726-13973_102-5309488.html http://forums.cnet.com/7726-13973_102-5309488.html 10 May 2012 04:56:01 PDT Good Morning,<br><br>I am at 7 dots now and growing in 2 days. I noticed that tjmorales got help from Samsung for his r ... http://forums.cnet.com/7726-13973_102-5309203.html http://forums.cnet.com/7726-13973_102-5309203.html 09 May 2012 05:05:11 PDT Hi...I am at 5 dots and growing...Seem to get a new one every couple of days....Just an FYI.... ... http://forums.cnet.com/7726-13973_102-5308602.html http://forums.cnet.com/7726-13973_102-5308602.html 07 May 2012 16:16:03 PDT Hi...My work hours are also 9-6 eastern time M-F....You are welcome to call my wife...Just identify yourself telling her ... http://forums.cnet.com/7726-13973_102-5307703.html http://forums.cnet.com/7726-13973_102-5307703.html 05 May 2012 12:03:37 PDT Bngsr,<br><br>My normal work hours are 9a to 6p. So you're just barely outside that window. I'll see if I can get someon ... http://forums.cnet.com/7726-13973_102-5307416.html http://forums.cnet.com/7726-13973_102-5307416.html 04 May 2012 15:36:55 PDT Repair person is coming Tuesday morning. I will let you know what happens after his/her arrival ... http://forums.cnet.com/7726-13973_102-5307213.html http://forums.cnet.com/7726-13973_102-5307213.html 04 May 2012 06:07:23 PDT Hi...I received your message...Best time to call me is after 7 PM EST M-F...Thanks...Bngsr ... http://forums.cnet.com/7726-13973_102-5307045.html http://forums.cnet.com/7726-13973_102-5307045.html 03 May 2012 16:30:57 PDT Thank you! My current ticket is 1107625673<br><br>Bngsr ... http://forums.cnet.com/7726-13973_102-5306630.html http://forums.cnet.com/7726-13973_102-5306630.html 02 May 2012 17:50:42 PDT my service Number is 4114685872 ... http://forums.cnet.com/7726-13973_102-5306347.html http://forums.cnet.com/7726-13973_102-5306347.html 02 May 2012 07:38:44 PDT Bngsr,<br><br>Certainly, I can help you out. Post your transaction #, and we'll escalate your issue. And we'll follow up ... http://forums.cnet.com/7726-13973_102-5306316.html http://forums.cnet.com/7726-13973_102-5306316.html 02 May 2012 07:02:32 PDT TJMorales,<br><br>Glad to hear it worked out. We're really trying to improve the situation, so if you have a problem lik ... http://forums.cnet.com/7726-13973_102-5306327.html http://forums.cnet.com/7726-13973_102-5306327.html 02 May 2012 06:55:20 PDT I received a call from the CEO's office and they will cover the part and I will cover the labor. Better then nothing. ... http://forums.cnet.com/7726-13973_102-5306261.html http://forums.cnet.com/7726-13973_102-5306261.html 02 May 2012 04:33:14 PDT For the Samsung Online Ambassador,<br><br>I am at 3 white dots and counting.<br><br>I too just got off the phone with th ... http://forums.cnet.com/7726-13973_102-5306113.html http://forums.cnet.com/7726-13973_102-5306113.html 01 May 2012 18:10:47 PDT Thanks - email is sent - I will let you know what happens and I am joining the FB page later today. ... http://forums.cnet.com/7726-13973_102-5305861.html http://forums.cnet.com/7726-13973_102-5305861.html 01 May 2012 09:46:43 PDT On the first call I was just given the number to the closest samsung repair place and given an 888-476-3387 number to ca ... http://forums.cnet.com/7726-13973_102-5305764.html http://forums.cnet.com/7726-13973_102-5305764.html 01 May 2012 07:30:46 PDT I will send them to you on Monday - I have them listed at my office.. Thanks ... http://forums.cnet.com/7726-13973_102-5304391.html http://forums.cnet.com/7726-13973_102-5304391.html 27 Apr 2012 13:07:04 PDT tjmorales1432,<br><br>Sorry to hear about the problem with your TV. I'm going to see what we can do for you. Could you g ... http://forums.cnet.com/7726-13973_102-5304342.html http://forums.cnet.com/7726-13973_102-5304342.html 27 Apr 2012 11:17:44 PDT I was just informed after my third call that Samsung would not assist in repairing my TV - They stated that the technici ... http://forums.cnet.com/7726-13973_102-5304239.html http://forums.cnet.com/7726-13973_102-5304239.html 27 Apr 2012 07:35:34 PDT